Summary
Date Posted: Tuesday, February 07, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Cross-Functional & Technical competencies
Knowledge Generation
• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Digital Awareness and Literacy
• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Customer satisfaction/ client management
• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs;
• Provide inputs to the development of customer service strategy;
• Look for ways to add value beyond clients' immediate requests;
• Ability to anticipate clients' upcoming needs and concerns.

Communication
• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience;
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Required Skills and Experience
Education:
• Secondary education with technical training in human resources, business administration or related areas;
• University degree in human resources, business, or public administration, or related areas is desirable but is not a requirement.

Experience:
• 6 years of relevant experience in personnel and/or business management;
• Experience in MS Office 365;
• Experience working in web-based management/CRM systems would be an asset;
• Experience working with Salesforce Service Cloud would be an asset;
• Experience in an international or non-profit context would be an asset;
• Experience working with volunteers would be an asset;
• Fluency in English;
• Proficiency in another official UN language and/or other dominant language in the region would be an asset.

Disclaimer
• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;
• This post is for local recruitment only. It is open to citizens of Kenya.


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to United Nations Development Programme (UNDP) on estm.fa.em2.oraclecloud.com to apply


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