Summary
Date Posted: Wednesday, July 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
The jobholder is responsible for Supporting Supplier relationship Management functions, Monitoring ICT Contracts and AMCs, Provide Support during Service Level Management Activities and Business Perspective Activities.

Key Responsibilities:
• Coordinate review of IT service catalogue in liaison with relevant stakeholders
• Coordinate review of SLAs with customers/users and third party service providers to ensure that that the authority gets value from IT investments.
• Develop SLA review Reports with Clear action plans on service improvements.
• Regularly update contractor/supplier management database and dissemination periodic reports to stakeholders.
• Coordinate ICT process maturity assessment to facilitate continuous improvement
• Coordinate ICT user perception surveys and institutes service improvement measures
• Coordinate ICT Automation Assessment and Literacy survey.
• Prepares and submits reports as required including providing stakeholders with regular progress/ status reports.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications
• Bachelor’s degree in Information Technology or any other IT related field.

Professional Qualifications
• Required Certifications/Trainings
• IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent

The following certifications will be an added advantage:
• Project Management (Prince II or PMP Certification or equivalent)
• Relevant Work Experience Required
• Experience in developing and managing IT Service Catalog in a busy IT environment.
• One (1) years’ hands on experience in developing IT Service Level Agreements and Underpinning Contracts.

Skills Required:
• Working skills in Service Portfolio Management, Service Level Agreements and Supplier Relationship Management.
• Operational knowledge of IT Service Catalog Management.
• Hands on skills in developing Service Level agreements
• Broad understanding of emerging IT technologies
• Documentation skills
• Report writing skills

Key Competencies
• Be proactive with good analytical and problem solving skills
• Team player
• Ability to pay attention to details
• Ability to cope with competing work commitments
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision

Job Application Guidelines
• Registration:
• Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
• After registration, you will receive an email enabling you to confirm your email address and complete your registration.
• Log on:
• After registration go to https://erecruitment.kra.go.ke/login 
• Key in your username and password then click on ‘Log in’ to access your account.
• After successful log in, the system will open the ‘Applicant Cockpit’.
• Candidate Profile (To create or update applicant detail):
• On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
• Click on ‘My Profile’ to create and update your profile.
• Follow the instructions to complete your profile.
• The process will end by clicking the tab “Overview and Release”.
Ensure you click the check box on the page to complete the profile

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Apply here https://erecruitment.kra.go.ke/login 

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