Vacancy title:
Mobile Money Support Engineer L1

Jobs at:
Comviva Technology

Deadline of this Job:
Open Until Filled

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 29th October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

The candidate will be responsible for MFS Operations, implementation, and Project Management, Mobile Money infrastructure / Service

Position Requirements
Essential:

• Holding a bachelor degree/ Master Degree in Tech preferable BE/BCA/B-Tech/MCA.
• Basic understanding of System Administration (Unix & Windows) and Database (Oracle).
  Basic Understanding of Database Performance Tuning,
  Database Security, Database Management and Data Maintenance.
• Working experience of protocol domains of Mobile Money Network/Environment is required, such as knowledge of mobile money protocols ISO, HTTP get/post, HTTPS as well as other known standard protocols like SMPP, Diameter, SNMP, SOAP etc.
• Understanding of Telecom & IP Networking fundamentals
• Knowledge of Mobile voucher solutions, IN Interface for Airtime top-up , to the Post-paid Billing system for bill payment & to KYC system for eligibility criteria.
• Knowledge of service operations processes (incidents, problems, changes, etc.).
• Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process
• Working Knowledge of M-Commerce(Mobile Money , IN and Etop-up Systems)
• Experience and knowledge of banking application, mobile security and compliance is an added advantage for the candidate
• Excellent oral and written communication and inter-personal skills

Role & Responsibilities
The candidate will be responsible to:

• Policy Deployment / Hardening
• Support all L1 MFS Functions for Project & Operations
• Understand the Airtel’s firewall / IDS setup and fine tuning the firewall policy after getting policy sign-off from Airtel
• Make policy changes as per guidelines given by Airtel.
• Patch updating and signature pattern updating required for firewall / IDS
• Password Policy Enforcement & Server and Database hardening
• Application of Security patches for OS / DB and other Applications
• Rigorous Change Management with respect changes to App

Competences

Functional:

• Strong written/verbal communication skills
• Positive and flexible attitude
• Ability to think clearly, identify risks, anticipate eventualities and resolve problems under pressure
• Ability to understand and comply with business processes and procedures
• Ability to interact with users / partners / vendors / sub-contractors effectively
• Ability to understand and comply with methods, standards, guidelines, tools, techniques and procedures

Managerial:

• Good team player
• Ability to complete tasks within agreed budget, timeframe and quality requirements
• Ability to produce and monitor effective plans and take responsibility for achieving them – by coordinating resources, expediting progress and escalating problem issues

Target Industry preference: Telecom Operators running Mobile Money & Banking