Tele-sales representatives job at Workforce Africa
Job summary
Our client a leading micro finance organizations in Nairobi is looking to hire a reliable and a qualified candidate to fill in the Tele-sales representatives position.

Roles and responsibilities
• Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process.
• Develop and maintain relationship with business owners, individuals, corporate executives and influential personnel with client.
• Administer all clients’ queries on financial issues, manage effective resolution of all customer complaints.
• Improving visibility and brand image of the company.
• Directly selling and promoting company products to the assigned markets using mobile phones and sms.
• Acquisition & customer portfolio management
• Marketing products and services on a daily basis to prospective customers

Qualifications
• Bachelor’s degree or Diploma in business administration, accounting or any other related field.
• More than 2 years in the relationship officer/tele sale representative in a MFIs would be the most favorable.
• Must have had experience in a micro finance setup dealing with Logbook loans
• Must be fully aware of the Loan process of a Logbook Loan
• Applicants must be a closer person (able to convince and close a sale)
• Good communication skills
• Good interpersonal skill.
• Able to work well in a team


Job summary
Our client a leading micro finance organizations in Nairobi is looking to hire a reliable and a qualified candidate to fill in the Credit officer position

Roles and responsibilities
• Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process.
• Collecting the needed financial documentation and assessing the clients' creditworthiness.
• Calculating and analyzing the risk ratios of clients based on their credit score and financial history.
• Analyze and verify applicant’s financial status, personal and business information to determine feasibility of granting loans.
• Ensure efficient and prompt recovery of loans disbursed and interest accrued.
• Negotiate payment arrangements with customers who have delinquent loans.
• Maintain clear customer records, recording times and dates that contact has been made and noting information that customers have received about the organization’s products.
• Supply the business with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Handle customer complaints and take appropriate action to resolve them.
• Prepare monthly financial statements, reports and records by collecting, analysing and summarizing account information
• Maintain and reconcile bank accounts on regular basis.

Qualifications
• Bachelor’s degree in finance, banking, economics, statistics, business administration, accounting or any other related field.
• More than 2 years in the relationship officer in a MFIs would be the most favorable.
• Must have had experience in a micro finance setup dealing with Logbook loans
• Must be fully aware of the Loan process of a Logbook Loan
• Applicants must be a closer person (able to convince and close a sale)
• Good communication skills
• Good interpersonal skill.
• Able to work well in a tea.


Job summary
Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. We are looking to hire a reliable and a qualified candidate to fill in Business Development Executive position
The Business Development Executive will be required to identify new business opportunities in the market. The Job holder will need to be a top performer with a track record of exceeding sales targets and has ability to build strong business relationships with key decision makers. She/he will generate leads for new business, build the sales pipeline, close the deal and support the client through excellent after sales support.

Roles and responsibilities
• Setting sales goals and developing sales strategies.
• Build and manage the sales funnel with the primary responsibility to find and close new sales prospects.
• Perform in-depth client / prospect needs analysis resulting in full solutions proposals
• Researching prospects and generating leads.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Establish and nurture professional business relationships with corporate clients.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.

Qualifications
• Bachelor’s degree in sales and marketing or another related field.
• More than 2 years of experience in selling HR products in a HR Consultancy company.
• The candidate must have familiarized with selling HR services and in the current or previous position.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.


Job application procedure

Interested and qualified candidates to apply through talent@workforceafrica.co.ke  on or before 15 th October 2022 quoting the job title and the salary expectation on the subject line.
Please note Workforce Africa does not charge candidates for job placement.