Summary
Date Posted: Friday, April 29, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Marketing Intern

Internship Purpose
The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentors

You will:
• Gain exposure in Sales and marketing
• Make calls to Registrants and follow up on renewals.
• Resolve any immediate customer complaints/ inquiries.
• Keep a record of customer complaints on the Customer Complaint log.
• Extract domain reports as required.
• Provide professional answers to customers’ enquiries of different nature and format: e-mail, face to face, phone etc.
• Track all customer inquiries respond.
• Collect customer feedback by making clear notes on an enquiry/complaint, channeling them to relevant members of staff and by ensuring the answer is given on time.
• Act proactively and provide timely response to the website chats
• Pro-actively cross-sell the KeNIC services to enquirers.
• Implement customer relationship management activities and enhance customer retention rate.
• Support the marketing team in executing marketing activities.
• Participate in departmental meetings as a member of the Customer Service team.
• Prepare weekly and monthly reports.
• Any other relevant work that may be assigned to the job holder from time to time

Basic Requirements :
• A final year student or a recent graduate and a holder of Degree/Higher Diploma in marketing.
• Personable, presentable and articulate.
• Computer proficient with Microsoft Office and Excel
• Must be a team player and have the ability to solve problems
• Communication skills, Phone skills, interpersonal skills,

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Kindly send CV and cover letter to hr@kenic.or.ke  on or before 12th May 2022

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