Summary
Date Posted: Thursday, September 16, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
The Standard Group Plc is a multi-media organization with investments in media platforms spanning newspaper print operations, television, radio broadcasting, digital and online services. The Standard Group is recognized as a leading multi-media house in Kenya with a key influence in matters of national and international interest. Our various media platforms include: The Standard Newspaper, KTN, KTN News, btv, Farmers T.V, Radio Maisha, Vybez Radio, Spice FM, The Nairobian Weekly Newspaper and Standard Digital. As part of strengthening our operations, we are looking for a smart, creative and ambitious individual to join the Sales & Distribution team in the following capacity: REPORTING TO General Manager – Sales & Distribution Services

GENERAL PURPOSE OF THE JOB
The Manager – Courier services is responsible for generating and growing revenue from the courier business, coordinating courier and logistics for clients. Manage operations effectively and efficiently and to consistently ensure that clients are satisfied. Cultivate high class customer relationship with external clients as well as internal functions within the company for smooth operations and upon request, perform other tasks related to this.

SUMMARY OF DUTIES & RESPONSIBILITIES
• Achieving revenue budgets
• Drive, monitor, enhance and develop Courier business.
• Ensure that all services are delivered according to customer standards and specifications
• Analyze and troubleshoot delivery issues in a timely fashion.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that team maintains high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
• Make critical business decisions to meet customer expectations.
• Report delivery status to customers and develop required delivery documentations.
• Quickly qualify sales opportunities and work to reach the decision makers within the company
• Give presentations, tailored to each business’s individual needs
• Study the market, generate lead lists, and identify potential sales opportunities
• Make efficient use of business-to-business referrals, leverage existing relationships to cement new opportunities
• Quick actions and resolution on customer feed backs ensuring efficient operational processes.

QUALIFICATIONS AND EXPERIENCE:
• Bachelor’s degree in Business Management or a business-related field.
• Minimum six years field sales experience in service industry/ FCMG.
• Driving/riding license.

SKILLS AND OTHER ATTRIBUTES
• Demonstrate exceptional integrity, care, compassion, empathy, and commitment to customers
• Customer-driven with an adaptable and versatile approach to finding solutions
• Highly creative with experience in identifying target audiences and devising practical approach to offer solution to their needs.
• Analytical, self -driven and love to be measured on performance
• Strong analytical skills and data-driven thinking
• Up to date with the latest trends and best practices in Courier Sales and management
• People management skills.

Work Hours: 8

Experience in Months: 72

Level of Education: Bachelor Degree

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Job application procedure
If you possess the above qualifications and the drive to meet the challenge, please visit standardmedia.co.ke/jobs/ to browse through the current openings/vacancies and apply not later than September 19th, 2021.

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