Summary
Date Posted: Tuesday, July 04 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
• To implement, enable, maintain, scale, secure, entrench, engage and commercialize the digital platforms and functionality for Business & Commercial Banking (BCB) Clients in country in alignment with platform enablers, Innovation, overall segment value proposition and life journeys. To build and run eCommerce functionality across BCB country in alignment with Group requirements.

Output:
• Accountable for the achievement of the financial and non-financial outcomes required for Digital and eCommerce country in line with BCB Clients requirements and in close collaboration with Innovation and Platform enablers. Build and maintain platform standards (in conjunction with group capabilities) such as design libraries, authentication patterns and development and deployment patterns. Collaborate with Platforms Enablers and Engineering teams to ensure alignment to build and scale eCommerce platforms. Collaborate with Corporate Functions to enable value proposition. Risk and Fraud Management. Collaborate with Voice Branch, Insurance & Asset Management and marketing to integrate product development and solutions with campaigns on how it will be enabled through Digital and eCommerce.
• Conduct client sensing in order to improve understanding of client needs. Continuously scan the external environment in order to keep abreast with new developments in partnerships, business and technology. Deeply understand and optimize eCommerce financial metrics (cost per click, SEM, SEO). Define and implement a digital platform strategy (replacement, renewal, enhancement) with engineering teams that meets the appropriate outcomes in country and with group. Define the Digital and eCommerce, country Risk framework and appetite in alignment with segment, country and Risk objectives. Deliver SBG and 3rd party products and services to the BCB segments through client centric ecosystem platforms. Develop an appropriate platform DevOps (Always On), Always secure and platform as a service strategy. Develop and build digital products with client solution and segment teams Develop and implement processes of sourcing ideas, building prototypes and scaling the prototypes on platforms; and ensures that funding is managed through a disciplined gated process. Develop appropriate recovery and resolution plans to protect the Digital and eCommerce country capability from any untoward event.
• Develop platform metrics illustrating flow, developer experience and client experience Develop, define and analyse Digital and eCommerce metrics on usage, acceptance, value add and market specific nuances to client in collaboration with capability heads, countries, Innovation and platform enablers. Drive and entrench a consistent client experience and interaction through all engagement platforms. Drive scale and usage of relevant digital assets and eCommerce platform when relevant and value-adding to a client life journey. Enable integrated ways of working and collaboration across the value chain to deliver for the client. Ensure adherence to risk framework, appetite, risk control procedures, governance and risk toolbox.
• Ensure alignment to the People and Culture standards with regards to all employee-related matters. Ensure first line risk accountabilities for digital and ecommerce are carried out. Ensure satisfactory audits and ensure that there are no repeat unsatisfactory findings as gauged by operational losses. Ensure that the adoption of digital and engineering functionalities meets customer objectives through solution readiness capabilities. Follow the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.). Identify current and potential employee skill requirements in consultation with the People and Culture function. Implement the client value proposition in country with approved customisations. Inspire the team to deliver on the Group's shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation. Lead and execute the Digital and eCommerce value proposition and related toolbox(es) in country and customises accordingly. Maintain alignment with other segment heads in order to ensure excellent client proposition delivery and reduction of duplication across segments. Partner with Client Solutions and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services for the client.
• Partner with IAM and Engineering to provide self-service API's, tools, services, solution readiness skills, knowledge and support to enabling autonomous delivery of digital assets and functionality. Plan and execute ecommerce and digital campaigns, conducts key work SEO, SEM and display advertising with digital marketing teams. Provide and deliver a compelling digital platform and eCommerce plan for the country. Provide input into talent strategy developed by People and Culture. Provide input into the overall Digital and eCommerce value proposition and related toolbox(es). Provide internal services (API's, knowledge, tools, usability) which are arranged as a compelling internal product that enable customer solution and segment teams to deliver digital customer features at a higher pace and with reduced co-ordination. Treats the platform as a compelling internal product. Set the example and leads the team in line with the Groups leadership identity, core values and People Promise. Stay abreast of market and competitive developments in order to define and evolve innovative and value-added services to clients across all segments.
• Together with Group and Engineering, manages digital assets, from an experience (both developer and customers) and eCommerce perspective, defines the digital customer experience (CX); digital analytics; always on, always secure, DevOps and digital content strategy, as these contribute to, and have an impact on, the success of the digital and eCommerce capability and strategy. Track and report on adoption of the strategy and provides feedback to various domains and capabilities.

QUALIFICATIONS
Minimum Qualifications
• Type of Qualification: First Degree
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required
• Digital & eCommerce, CHNW
• Consumer & High Net Worth
• 3-4 years
• Experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).
• More than 10 years
• Experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans. Experience in the development, design and enablement of Digital and eCommerce value propositions that work for Business & Commercial clients. Strong understanding of digital, open banking and platform integration into a segment. Experience in leading, integrating and delivering client solutions through multi-disciplinary teams.

ADDITIONAL INFORMATION
Behavioral Competencies:
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Team Working
• Understanding People
• Valuing Individuals

Technical Competencies:
• Customer Understanding (Business Banking)
• Data Driven Digital Marketing
• Product Knowledge (Business Banking)
• Risk Awareness
• Risk Management
• Risk Response Strategy
• Risk/ Reward Thinking




Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Use the link(s) below to apply on company website.
• Manager, Digital & eCommerce


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