Summary
Date Posted: Wednesday, March 30, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
About the job
BASIC FUNCTION
This is a training position in preparation for an assistant branch manager position.
The person is responsible for assisting in the smooth operations of the branch, including sales and marketing, customer service, human resource management, building and plant maintenance, inventory management, financial control, safety and security of the company assets.

PRINCIPAL ACCOUNTABILITIES
Sales and marketing
• Assist RCSA/RCSE in welcoming customers, understanding customers’ needs, recommending the right products & services to suit the customer’s needs and up/cross-sell where possible.
• Ensure that current customers are looked after in the best possible manner.
• Oversee the customer service staff providing support and direction when needed.
• Assist BM/ABM in daily branch management duties.
• Monitor branch FPs, evaluate gaps and strategise growth avenues alongside the BM/ABM.
• Assist the BM in implementing all sales and marketing objectives of the company.
Customer Service
• Analyse customer feedback, inform the Retail Service Manager of any complaints and, where possible and immediate, deal with any complaints in a positive and timely manner.
• Build and maintain good rapport with customers.
• Oversee overall customer satisfaction across all customer categories.
Human Resource Management
• Oversee all guidelines with respect to labour and human resource policies
• Recommend staff for promotion within the branch to HOR
• Oversee human resource matters at the branch level.
• Ensure that the delegated duties of the staff are carried out in line with their responsibilities.
• Assess training needs and ensure that appropriate training is provided.
• Build and maintain a cohesive and motivated team at the branch level.
Building and plant maintenance
• Carry out regular checks of the entire premises and other assets.
• Ensure that the premises are clean and aesthetically appealing.
• Ensure that all company assets are well maintained and accounted for.
Administration (Inventory management, financial control, safety and security)
• Prepare daily, weekly, monthly reports as the management requires.
• Oversee that the workshop and stores functions are carried out efficiently and timely.
• Ensure that the inventory records are accurately maintained
• Oversee receivables management at the branch level and ensure that it conforms to company policies to enable the company to meet its financial commitments.
• Manage petty cash function.
• Ensure that company stationery is stored safely.
• Ensure that all company documents are stored safely and filed orderly.
• Maintain offsite backups for all essential records.
• Ensure that the company assets are secured from theft, fire, and potential risk.

KEY COMPETENCIES
• Leading and supervising.
• Working with people
• Writing and reporting
• Analysing information
• Planning and organising
• Entrepreneurial & commercial thinking
• Delivering results & exceeding customer expectations
• Coping with pressure

EDUCATION, EXPERIENCE AND KNOWLEDGE
The Minimum Requirements Of This Job Are
• Degree in sales and marketing or commerce or business administration.
• At least two years experience in the position of a customer service executive within our organisation or at least three years of experience in a similar automobile industry role.
• Knowledge of the automobile industry and automobile mechanics is an added advantage.
• Practical business management skills.
• Computer literacy.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Use the link below to apply.
https://www.shortlist.net/jobs/5941

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