Summary
Date Posted: Tuesday, January 11, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. We are looking for a dynamic, analytical, and self-driven solutions implementation Lead to join our Operations team.
Lead Quality Assurance and Risk Officer
Based at: Nairobi

Job purpose:
This role is expected to identify, manage business risks and apply quality assurance to Smart systems & processes. Through this office, Smart will define and start on the road map for compliance and certification on relevant ISO standards. Quality assurances for systems, processes shall be executed by this office.

Key Responsibilities and Accountabilities:
•Develop and Implement Quality Assurance & Control Strategy
•Lead development and enforcement of Service & Operational Excellence Levels for all business functions
•Define Wastage for each department and formulate strategies to eliminate and periodic progress reviews
•Formulate and execute internal Risk Management Strategy
•Identify Risks and lead organization ineffective risk management strategies
•Proactively communicate awareness of situations leading to erosion of customer trust, financial exposure, or risk to the corporate brand to allow leadership to take corrective actions.
•Partner with other corporate functions to provide feedback on methods, tools, and processes with the objective of gaining further maturity for the Services organization.
•Recommend and assist in the adoption of globally acknowledged testing and development approaches for solutions, systems & processes
•Monitor implementation of auditors’ recommendations.
•Lead, enforce documentation, and review of all Standard Operating Procedures and standards for all business units
•Identify external entities for third party qualification and certification and maintain their SLAs with Smart
•Provide and drive the roadmap quality for systems and processes as per the business strategy
•Formulate and lead the achievement of ISO9001 in line with the corporate strategy
•Provide relevant legal, operational,and legal advisory to protect the business from unnecessary exposures
•Provide periodic audit and compliance reports on all facets of business and enforce achievement of recommendations
•Research the latest trends and issues in the industry, determining the scope of the internal audit accordingly. They develop annual plans, which are discussed with managers and stakeholders to agree on systems that will help the business grow

Qualifications
• Bachelor of Science, Computer Science/IT/BBIT or related Business Course.
• Experience for having worked in a risk and audit department is an added advantage
• Experience in involvement/driving Quality facet of ISO certification necessary

Skills, Knowledge, and Abilities
• Have a broad knowledge of IT in healthcare and related aspects
• Strong and well-developed report writing skills and attention to details
• Quick learner with demonstrated product & processes knowledge, professionalism, and good project management skills
• Excellent Customer service, communication, and interpersonal skills –both written and verbal.
• Proactive and highly organized, with strong time management and planning skills and result oriented
• Ability to work under tight deadlines, heavy workloads and remain calm under pressure with a high degree of individual responsibility

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested candidates to forward their application and CV only to cvs@smartapplicationsgroup.com with the position title written on the email subject line by 14thJanuary 2022.
Please note: Only shortlisted candidates will be contacted.

All Jobs

QUICK ALERT SUBSCRIPTION