Summary
Date Posted: 25th April 2019 , Base Salary: Not Disclosed , Currency: KES , Value: 27000 , Minimum: 18000 , Maximum: 81000 , Period: MONTH

JOB DETAILS:
 • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards and continually train incoming and current team members.
• Maintain complete knowledge of correct maintenance and use of Housekeeping equipment and ensure they are used only as intended.
• Anticipate, acknowledge, and respond promptly to all guest needs and resolve any guest complaints, ensuring guest satisfaction.
• Supervise the maintenance, cleanliness, sanitation, and organization of the laundry and lines storage areas.
• Supervise the preparation of guest laundry and employee uniforms to be collected by subcontractor. Coordinate the pick-up and drop-off of laundry items from guestrooms as per established the guidelines.
• Ensure the accuracy of total charges recorded on guest laundry/pressing slip.
• Supervise and coordinate the delivery/pick-up of linens from guest rooms and designated cleaning rags/service towels from F&B personnel/departments.
• Coordinate guest and hotel management dry cleaning to be picked up and cleaned by any subcontracted service company.
• Supervise the inspection of dry cleaned items and associated costs for items received from any subcontracted service company and ensure any discrepancies are resolved promptly.
• Monitor and maintain designated supply levels and supervise restocking when needed as per established the guidelines.
• Monitor and maintain accurate records of all assigned and unassigned uniforms as per established the guidelines.
• Prepare and distribute all necessary paperwork to designated personnel/departments as per established guidelines.
• Remove substandard hotel linens and uniforms from circulation and reassign replacements and advise the Housekeeping Manager accordingly as per established the guidelines.
• Report all shortages, damages, maintenance requests, problems and linen/uniform availability to Housekeeping Manager as per established the guidelines.
• Coordinate repairs for hotel staff uniforms.
• Monitor and maintain designated supply levels.
• Create weekly schedules ensuring you maintain adequate staffing levels to meet business demands.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Maintain confidentiality of proprietary information and protect company assets.
• Maintain a positive and professional approach with team members and customers.
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Ensure that all the policies and procedures relating to Fire, Hygiene, Health and Safety are being followed in your area of responsibility.
• Adhere to hotel grooming, personal hygiene and uniform standard as per the guidelines.
• Adhere to the daily checklists and notify management of any discrepancies.
• Adhere to scheduled work times by reporting promptly as scheduled.
• Attend meetings and training sessions as and when required.
• Perform other reasonable job duties as requested by the Housekeeping Manager.
Ancillary duties
• Represent the department or group in various committees, e.g. Staff committees, Green Theme (environmental), or Sport committees.
• Be trained as a Fire Marshal and/ First Aider and an on the job trainer.
• Skills and Other Competencies
• Excellent reading, verbal and written English skills.
• Excellent leadership and team building skills.
• Capable of effectively & efficiently delegating multiple tasks.
• Mathematical and analytical skills.
• Be tech savvy and have a working knowledge of various computer software programs (MS Office).
• Customer service oriented with a positive, energetic, and outgoing can do attitudeWell-organized and detail-oriented.
• Have a high degree of emotional intelligence and a high level of self-confidence.
• Be able to remain rational and calm under pressure.
• Able to endure working in areas of high temperatures with accumulations of lint.
• Be able to work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or odor hazards, around pest hazards, around chemicals, and with bio-hazardous materials.
• Be able to stand or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 22 kilograms without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping..

Qualifications
• Work Experience
• Supervisory experience in a similar position is required
• Complete understanding of proper chemical handling and storage..

Job Responsibilities: Not Specified
Job Skills: Not Specified

  Job Education Requirements:
High school graduate or equivalent vocational training.
• Hospitality Certification is a plus

Job Experience Requirements: Not Specified

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Job application procedure
Click Here To Apply https://lavingtonhotel.applytojob.com/apply/FnOxSSqnIK/Laundry-Supervisor 

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