We are seeking to recruit a Customer Service Executive to join our Enterprise Business Center team. The ideal candidate will have a strong commitment to providing excellent customer service and will be experienced in handling inquiries and complaints related to both print and digital publications.

Key Responsibilities and Duties:

• Responding to customer inquiries and complaints in a timely and professional manner;
• Providing accurate information to customers about our print and digital publications, including size, positioning, pricing, advertising options, and publication dates;
• Resolving customer issues and concerns related to our publications to their satisfaction;
• Identifying and escalating issues as needed;
• Tracking and reporting on customer interactions and feedback;
• Planning the advertisement layout in the publishing system (DTI);
• Maintaining a high level of product and service knowledge, including staying up-to-date on industry trends and developments.

Qualifications, Experience & Skills:

• Bachelor's degree in business, communications, or a related field;
• At least three (3) years' experience in customer service or a related role, preferably in the media industry;
• Excellent communication and interpersonal skills;
• Strong problem-solving and conflict resolution skills;
• Knowledge of customer service best practices and procedures, with a focus on the media industry;
• Ability to work well under pressure and handle multiple tasks simultaneously;
• Proficiency in Microsoft Office;
• A team player with a positive attitude and a passion for the media industry.

apply online on or before 17th January, 2023

Nation Media Group PLC seeks to recruit experienced and self-motivated Business Solutions Executives-Digital Sales in the Advertising Department. The ideal candidates will have the overall responsibility of identifying, fostering and growing business relationships with customers by offering a compelling portfolio of advertising products and innovative solutions to meet their business needs. By combining best in class sales skills with rich data science, they will empower advertisers around the world to perform and reach their maximum potential through paid display Ads on the high-growth Nation Media Properties, Nation. Africa, along with new ad products such as native and product ads.

Key Responsibilities and Duties:

• Responsible for bringing in new business to meet/exceed new business revenue targets;
• Make outbound calls into new competitive accounts;
• Leverage internal and external resources to drive net new business through high conversion rate of sales leads;
• Create and maintain a robust Prospecting Plan including Sector Management and Prospecting objectives;
• Adopt Nation's culture of sales excellence, including established sales processes, pipeline management, forecast accuracy, maintain tool and reporting accountabilities, and a focus on core role KPI's;
• For acquired customers, develop quality customer plans laying out revenue and customer satisfaction growth strategies and partnering with Account Specialist to manage for 6 months in order to reach full graduation potential;
• Collaborate with internal teams to improve customer satisfaction, remove blockers, and create a seamless customer experience;
• Act as an ambassador and representative for Nation Ads in the advertising and media community;
• Develop network of strong relationships with key search and media industry influencers, customers and partners. Develop and maintain a high- level understanding of the search industry and trends affecting or influencing the marketplace;
• Advocate diversity and respect by creating a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued.

Qualifications, Experience & Skills:

• University Degree preferably in Sales and Marketing;
• Certification in digital marketing and advertising is an added advantage;
• Minimum of 2 years' of experience in digital sales;
• Proven track record of exceptional performance, measured against revenue and customer satisfaction;
• Relentless focus on the customer experience while balancing the needs of the business;
• Demonstrate enthusiasm for search and technology and its use in driving revenue, efficiency, customer and employee satisfaction;
• Flexibility to accommodate change and thrive amid ambiguity;
• Provide digital advertising knowledge, new business development and customer acquisition experience, customer obsession, a passion for innovation and best-practice sharing, all while delivering exceptional results over time;
• Exceptional written and verbal communication and presentation skills, ability to scale across all levels of an organization.

apply online on or before 20th January, 2023