Position summary:

The position entails the key roles of service delivery and selling quality products to clients to ensure customer satisfaction.

Key responsibilities:

Managing Sales

• Taking orders, passing them on to the respective persons and preparing availabilities for clients.
• Advising the Supply Chain Manager on any arising pack house issuesin relation t o production to meet daily orders
• Daily confirmation of orders to all clients by sending pack plans across to different clients.
• Liaise with clients on day to day adjustment on orders
• Preparation/analysing of salesreports I trends to assist management in decision making,
• Generate weekly packaging requirements from orders received and ensure any change/promos are clearly communicated to the packaging team in time,
• Ensure all the documents are emailed to the clients the day of the shipment date.
• Send to clients the shipping agent’s flight confirmation and inform them of any delays, cancellation of flights or any other changes verbally and in writing.
• Follow up on client's portfolio payment and receive debtor's weekly report.
• Make sure all prices are updated as per the season and clients.
• To optimise quality of service, business growth e.g. by anticipating about their orders and suggesting promotions.
• Develop strategies for more effective sales, both individually and as part of a team

Customer relationships

• Maintain optimum communication and relation with clients to extend customer lifetime value
• Initiate and develop a strong relationship with customers e.g. advise on appropriate purchase options
• Determine customers' needs and collect customer feedback in relation to flower orders
• Brief the sales team, Commercial Manager, and Finance & Planning Director on any important matters arising from daily communication with clients,
• Promote new product, commercial trials and develop sales volume in kilos, prices and turnover.
• Ensure Weekly Availability are sent to Clients based on their purchasing patterns to enable better order

Key Competencies:

• Holder of a Degree /diploma in business/ floriculture or related field.
• At least 3 years of hands-on experience in sales and marketing, and has thorough product(flowers) knowledge
• Excellent computer skills, proficient in Excel, Word, Outlook, and familiarity with industry ERP systems
• Knowledge and exposure on Export regulations- added advantage

Role Objective:

Designing, creating, and executing an integrated digital marketing strategy to support expansion and growth of the company services and products while maintaining the right tone of voice, brand look, feel and messaging.

Key Responsibilities:

• Developing, managing, and designing layouts of communications for use on AAA Growers website and other social media platforms.
• Responsible for ensuring up to date content on all external and internal online and digital assets including but not limited to the website, intranet, you tube, Facebook, Twitter, LinkedIn etc.
• Creating inspiring digital content, managing websites, setting up digital advertising campaigns as well as building social media presence and ensuring audience engagement
• Work closely with Sales department to ensure video and photography content is developed, used and effectively optimised.
• Drive AAA Growers’ content planning and co-ordination processes
• Evaluate the use of content and digital channels using data to drive and support decision-making on a regular basis to encourage innovation and feedback utilization.
• Ensuring content adheres to appropriate policy and legal requirements, and that necessary checks happen before publishing.
• Monitor online discussions, responds in a timely fashion where appropriate (or ensures relevant responders are “nudged” to respond)
• Assist with set up of Client offers via the digital market space
• Develop and Drive Key marketing agendas for AAA Growers

Key Competencies:

• Bachelor’s degree or diploma in IT or Graphics related field
• Proficiency in graphics, web advertising, social media and web development is a must
• Deep understanding of digital marketing and digital production.
• Strong management skills, excellent oral and written communication skills.
• Experience delivering digital campaigns for mainstream products and services.
• Proficient with Adobe Photoshop, Illustrator, InDesign, FrameMaker, Dreamweaver, HTML, HTML 5, CSS