Summary
Date Posted: Friday, June 21 2024, Base Salary: Not Disclosed

JOB DETAILS:
Dry Associates is the largest issuer of Commercial Paper & Corporate Bonds in East Africa Private Wealth Management includes managing onshore and offshore assets through individualized portfolio structuring
• The successful candidate will be responsible for providing technical assistance, troubleshooting, and ensuring a high level of customer service. The role requires proficiency in various technical aspects, excellent communication skills, and a commitment to maintaining security standards.

Key Responsibilities
Technical Proficiency:
• Basic knowledge of operating systems (Windows, Linux)
• Understanding of computer hardware and peripherals
• Familiarity with network concepts and troubleshooting
• Knowledge of common software applications and productivity tools

Troubleshooting Skills:
• Ability to diagnose and resolve hardware and software issues.
• Analytical and problem-solving skills
• Familiarity with remote desktop support tools

Customer Service:
• Strong customer service and communication skills
• Patience and the ability to explain technical concepts to non-technical users.
• Active listening skills to understand user issues.

Communication:
• Clear and concise written and verbal communication
• Ability to create user documentation and guides.
• Effective communication with team members and other IT professionals

Time Management:
• Prioritization of tasks to meet service-level agreements (SLAs)
• Efficient multitasking to handle multiple support requests.

Ticketing Systems:
• Experience with IT service management tools and ticketing systems
• Ability to log, track, and manage support tickets.

Documentation:
• Documenting troubleshooting steps and issue resolutions
• Maintaining an organized knowledge base for common issues and solutions

Customer Training:
• Providing basic training to users on IT systems and applications
• Assisting with and improving onboarding processes for new employees

Security Awareness:
• Basic understanding of IT security principles
• Adherence to security policies and procedures

Team Collaboration:
• Collaborating with 2nd and 3rd line support teams when necessary
• Participating in team meetings and contributing to a positive team culture

Adaptability:
• Willingness to learn and adapt to new technologies and procedures.
• Keeping up to date with industry trends and best practices

Professionalism:
• Maintaining a professional and courteous demeanor
• Understanding and adhering to organizational policies and protocols
Reporting Structure
• Reports to Head of IT & Or Senior IT Officer as needed.
Hours
• Standard Required 40 hours per week or as required by the IT Manager

Educational Requirements
• Relevant IT Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows 10 are beneficial.
• Ongoing Professional Development: Given the dynamic nature of the IT field, a commitment to continuous learning through workshops, seminars, and staying abreast of industry trends is highly valued.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Method of Application
Interested and qualified? Go to Dry Associates Limited Investment on www.linkedin.com to apply



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