About the Position

The Customer Service Representative is responsible for providing excellent and consistent communication to Purpink clients. They need to develop and maintain a highly skilled level of product knowledge, company procedure and ensure that customers have a delightful experience shopping with Purpink as a brand

Duties

• Process incoming orders on time
• Confirm incoming payments for orders and attach the confirmation messages
• Respond to customer enquiries on various channels including Email, Whatsapp, Calls and Social Media channels
• Resolve customer complaints in a fast and efficient manner
• Forward complicated complaints to Customer Service Executive–Retail
• Build sustainable relationships and trust with clients through open and interactive communication
• Submit daily records of customer complaints and solutions given
• Continually work on improving skills required for a customer service representative
• Provide customers with accurate, valid and complete information regarding products and services
• Multitask and manage time effectively to assist customers
• Communicate and coordinate with internal departments e.g. personalization, logistics & inventory
• Provide feedback on efficiency of customer service processes
• Recommend potential products and services through collecting customer information and analyzing customer needs

Job Prerequisites

• An ability to be constantly self-driven and organized
• Enthusiastic and friendly
• Positive attitude and a strong desire to learn
• A background in marketing will be an added advantage
• Able to work in a fast-paced environment
• Excellent communication and presentation skills
• Outstanding written and spoken English

We are always looking for top talent to join Purpink to bring their skills and passion onboard. Your role will be to create a warm and friendly place for our customers to shop and always exceeding their expectations. We want you to make their visits to Purpink an experience to remember.

You will be expected to:

• Follow the 4C's of customer care. (Commitment, Completeness, Consistency and Communication)
• Maximize sales opportunities by providing exemplary customer experiences Maintain exceptional store presentation.
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products and services
• Receive, process and organize shipments accordingly
• Restock depleted or low stock products
• Address and resolve customer complaints in a professional manner
• Processing customer payments using the shop’s Point of Sale system

Your Skills and Attributes Will Be

• Strong Customer service skills
• Enjoys fast paced challenging work
• Has outstanding communication skills
• Ability to work in a team or independently
• Strong organizational skills
• Has 1-2yrs retail sales experience
• Undertaking or already completed a degree or diploma from a recognized institution

We are looking for a passionate Digital Marketing Officer to plan and oversee our marketing activities and campaigns. The candidate will oversee implementing marketing initiatives to keep Purpink as the preferred first choice in gifting.

Responsibilities

• Managing and developing marketing campaigns.
• Researching and analysing data to identify and define audiences.
• Producing valuable and engaging content for our digital channels and blogs that appeal to and converts our target audiences.
• Taking photos, video, and content for social media campaigns
• Evaluating the effectiveness of digital campaigns.
• Reporting on trends and statistics across all digital media platforms.
• Conducting market research to identify opportunities for promotion and growth
• Organising a calendar of marketing events, such as special dates, new collections, sales
• Writing press releases and communicating with the media under the guidance of the Marketing manager
• Creating a social media calendar that includes product announcements, contests, crowd sourcing for responses, company accolades, and advertisements, among other things.
• Writing, editing and proofreading marketing material for use in different channels
• Designing, and creating website banners and visual merchandising tools
• Ensuring that all marketing materials (both online and in stores) are consistent with our brand identity.
• Segmenting the customers into different segments, and creating relevant email marketing campaigns for the different segments
• Designing and sharing social media updates with the ecommerce and retail teams for cohesive reporting.
• Experimenting with organic and paid acquisition in digital marketing channels such as Facebook Business and Google AdWords.
• Building strategic relationships with major industry players, influencers, and bloggers and form partnerships with them.

Requirements

• Creative & Tech Savvy
• Proven experience as digital marketing officer or similar role (At least 3 experience)
• Good understanding of market research techniques, statistical and data analysis methods
• Thorough understanding of social media and web analytics
• Excellent organizational and multi-tasking skills
• Outstanding communication and interpersonal abilities
• Creativity and commercial awareness
• Thorough knowledge of social media and web analytics.
• An ability to multi-task and adhere to deadlines
• A team player with a customer-oriented approach
• BSc/BA in marketing, business administration or relevant field

Join our 3 month Student Internship Program and learn the ABCs of floral design from our expert florists. Think: gift assembly, ribbon tying, flower arrangements, and more.

• We prefer that interns apply to receive college credit for their time with us.
• We complete all necessary documentation required by the intern-s college or university in order for course credit to be granted.
• These slots are available for in-person only in our Nairobi WareHouse.
• This is a paid internship.