Duties and Responsibilities

• Provide outstanding customer services to patients, public and Plainsview Hospital staff and ensure inquiries and complaints to the department are addressed expeditiously
• Consistently provide full coverage at all times at the front desk
• Apply all functional computer applications to process daily front office transactions at compliance level standards
• Register all patient’s bio-data accurately
• Beware of the down time and data protection procedure in the event of a system failure
• Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
• Ensure accurate billing and data entry of patients
• Ensure patient biometric registration is done
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
• Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care
• Re-confirm and update the contact details of patients.

Qualifications

• Diploma in Front Office Administration, Business Administration or an equivalent qualification
• 1 years working in a busy front office preferably in a hospital set-up
• Excellent interpersonal, communication & customer care skills.
• Computer literate
• Dedication and strong willingness to affect change with an understanding of challenges often encountered
• Ability to manage multiple tasks effectively with frequent interruptions, and to work productively in a fast paced, rapidly growing organization
• Must be flexible with changing job requirements as the team grows
• Proven mastery of Office applications including Outlook, Word, Excel and PowerPoint
• Complied with the requirements of Chapter Six (6) of the Constitution of Kenya,

Responsibilities

Reporting to the Pharmacy manager, the successful candidate will be responsible for the following amongst others:

• Receive, verify prescriptions and dispense drugs within approved standards and procedures.
• Contact physicians immediately for inaccuracy and illegibility in a prescription order, document errors and communicate them to the nursing and pharmacy staff
• Verify expiry dates of drugs prior to dispensing medication to patients.
• Check labels placed on the medications contains the correct patient’s name, drug, quantity and directions.
• Counsel patients on drug administration and use of devices for optimum wellness and recovery.
• Prepare drug discharges to patients in the ward
• Communicate out of stock and non-stock effectively and timely to doctors and nurses and provide alternative choice or make arrangements to order promptly.
• Comply and observe the environmental health and safety measures and regulations by proper handling, storage and dispensation of medications
• Conduct nursing floor inspections for all ward stock, solutions and patient medication left behind
• Complete documentation of Interventions, Medication errors and Near Miss, Adverse events, Medication queries, Patient complaints or any other incidents and forward to relevant office
• Maintain and update personal drug knowledge data base to ensure accurate provision of pharmaceutical care of general disease states as well as specialized knowledge in the assigned area of expertise
• Prepare in-patient drugs according to their dosage and frequency orders for the patients
• Ensure that all drugs dispensed to patients are quality drugs Receive, verify prescriptions and dispense drugs within approved standards and procedures.
• Contact physicians immediately for inaccuracy and illegibility in a prescription order, document errors and communicate them to the nursing and pharmacy staff
• Verify expiry dates of drugs prior to dispensing medication to patients.
• Check labels placed on the medications contains the correct patient’s name, drug, quantity and directions.
• Counsel patients on drug administration and use of devices for optimum wellness and recovery.
• Prepare drug discharges to patients in the ward
• Communicate out of stock and non-stock effectively and timely to doctors and nurses and provide alternative choice or make arrangements to order promptly.
• Comply and observe the environmental health and safety measures and regulations by proper handling, storage and dispensation of medications
• Conduct nursing floor inspections for all ward stock, solutions and patient medication left behind
• Complete documentation of Interventions, Medication errors and Near Miss, Adverse events, Medication queries, Patient complaints or any other incidents and forward to relevant office
• Maintain and update personal drug knowledge data base to ensure accurate provision of pharmaceutical care of general disease states as well as specialized knowledge in the assigned area of expertise
• Prepare in-patient drugs according to their dosage and frequency orders for the patients
• Ensure that all drugs dispensed to patients are quality drugs
• Any other duties as may be assigned from time to time.

Qualifications

• Diploma in Pharmaceutical Technology.
• Enrolled with the Pharmacy and Poisons Board.
• Possession of valid annual practicing license.
• Two (2) years working experience.
• Good communication skills, honest and good interpersonal skills.