KEY RESPONSIBILITIES:

• Conducting market research to identify selling possibilities and evaluate client needs;
• Actively seek out new sales opportunities through cold calling, networking (face to face meetings) and social media, then ensure regular follow ups;
• Set up meetings with potential clients and listen to their needs, wishes and concerns then work with the technical team to develop a custom-made proposal to them;
• Source for alternative new revenue generating avenues for the business;
• Prepare and deliver appropriate presentations on our services;
• Gather feedback from clients or prospects and share with internal teams;
• Participate on behalf of the company in exhibitions, trade fairs, professional body events or conferences and constantly seek for new opportunity within these forums;
• Together with the technical team, ensure that client quotations and bids are prepared in line with the set templates, internal guidelines and client request; in addition, ensure that they are done and submitted in good time and/or before the set deadline;
• Negotiate/close deals and handle complaints or objections;
• Build and sustain long-lasting relationships with existing and potential clients;
• Liaise with administration/accounts on invoicing and follow up on payments from clients;
• Update and present the internal weekly sales report as well as ensure monthly targets and KPIs are met;
• Ensure attendance of internal meetings and trainings.

ESSENTIAL SKILLS AND REQUIREMENTS

• Degree/Diploma;
• Proven experience as a Sales Executive or relevant role with at least 3 to 5 years;
• Previous experience in the sales of HR services will be an added advantage;
• Strong communication and interpersonal skills;
• Ability to work in a fast-paced and highly growing business;
• Customer focused approach and ability to learn and adapt to needs and changes quickly;
• Excellent knowledge of MS Office with an aptitude in delivering attractive presentations;
• Thorough understanding of marketing and negotiating techniques;
• Fast learner and passion for sales;
• Self-motivated with a results-driven approach.

KEY RESPONSIBILITIES:

Management and Coordination:

• Working closely with the Executive Director on passing on the Organisation’s vision and mission, within the program, whilst ensuring topmost quality at all times;
• Lead, chair, and coordinate Program Support Unit (PSU): Admin, HR, Logistics, Finance, Education, Safeguarding and Security;
• Provide oversight to programme and operational activities, team building and facilitate creation of external partnerships;
• Work with PSU to lead monthly/quarterly planning sessions in accordance with proposed work plans, and budget forecasting. As Lead, propose strategic realignment strategies;
• Supervise and provide guidance to staff, partners and consultants ensuring adherence to planning and priorities;
• Effectively represent the organization and the International School of Nairobi at different forums/levels.

Financial Management:

• Lead Program Support Unit (PSU) to conduct regular monitoring and reporting on financial management aspects: timely forecasting, preparation and execution of procurement plan, budget vs actual, spending analysis and establish cross linkages with work-plan progress.

People and Culture:

• Lead on recruitment and talent management of the staff;
• Ensure robust implementation of HR strategies such as performance management and monitoring systems;
• Cultivate and maintain a collaborative and safe workplace environment (WALK the TALK);
• Work closely with programs, operations and other technical units to ensure well coordinated, streamlined and professional communication.

Knowledge Management:

• Adapt and promote an integrated implementation approach by coordinating and cooperating with other thematic areas (safeguarding, education);
• Provide strategic oversight towards documentation and sharing of knowledge and emerging best practices;
• Support strategic units (programs, advocacy, grants) to develop proposals to advance impending priorities.

ESSENTIAL SKILLS AND REQUIREMENTS

• 5 years of working experience in the non-profit sector, including managing teams and providing financial and operational oversight;
• Experience of working in and across project management cycles;
• Experience of working through community participation and/or approaches;
• Good IT skills including use of MS Office;
• Fluent knowledge of the English language (written and oral);
• Certification of SPHERE humanitarian standards will be an added advantage;
• Previous experience within the Education sector is considered an advantage;
• Facilitative leader;
• Believes in commitment, integrity, and accountability;
• Versatility and adaptability to a changing environment and be able to handle multiple priorities;
• Self-starter with ability to provide creative solutions;
• Competent in negotiation and problem solving.