Job Summary

To plan, manage and monitor the implementation of underwriting activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Customer & Intermediary relationship
• Posting underwriting transactions and other related tasks
• Printing policy documents and debit notes
• Issuing quotations
• Receive risk notes, issuing debit notes and policy documents
• Prepare and issue renewal notice
• Risk profiling on suspect claims to establish under writing gaps

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Summary

To support the Head of Claims in the claims Business by providing operational support in the Claims Department processes. To process non-motor insurance claims in a fast, fair and courteous manner by ensuring that customer satisfaction, company profitability and good corporate image is maintained

• Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
• Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
• Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
• Liaise and visit brokers, banks, Agents, and Direct clients to build relationships
• Assist in the salvage’s disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)