About this opportunity

We are now looking for an OSS Support Engineer in our MMEA S&R organization. This is an opportunity to work at a market level in an organization which is operating in more than 250 countries. We are at the forefront of developing and delivery most advance equipment in telecommunication industry, and we would like to have an OSS authority which can support us in this fast-paced industry.

What you will do

• Work as technical SPOC for OSS domain issue for customer.
• Validate that customer requests according to contract.
• Implement problem management actions, report results of implementation.
• Perform Preemptive / reactive support.
• Write RCAs for outages or issues.
• Handling emergencies, HOT issues.
• Act as investigation Leader with the responsibility to own E2E CSR investigation and progress.

You will bring

• Min years of experience: (Minimum 2 to 4 years of experience)
• Domain experience: OSS knowledge – experience with ENM and ENIQ, RedHat, EMC Storage, backup solution and HP Blade is mandatory for the position
• Ericsson Orchestrator, Traffic Monitoring System, Ericsson Network Location and Mobile Positioning System knowledge is a plus
• Problem Solving and Critical Thinking
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Applying expertise & technology to provide solution
• Need to be flexible in working time and also travelling depending upon the requirement

About this opportunity

We are now looking for a Security Manager with experience to drive the security operations for Ericsson in the Customer Units in Market Area Middle East and Africa. Affirming trust in Ericsson’s security brand by recognizing emerging trends, risks, business needs and redefining into Security Strategy and solutions.

What you will do

• Drive and lead security strategy and execution.
• Provide leadership and vision to the security organization in terms of operations.
• Challenge how things are done to build trust, business value and get results.
• Inspire the security organization to create business enabling solutions, methods, and tools to support Ericsson’s business operations.
• Provide leadership and courage during crisis and high stress situations.
• Align and Implement security operations strategy
• Drive one and right security culture
• Develop security operations organization in MMEA
• Drive effective security governance in MMEA and Manage security operations risk.

You will bring

• Education: Bachelor’s degree or equivalent.
• Minimum experience of 5 years in of security operations
• Knowledge of ISO/IEC 27001, Privacy, Risk Management, Information, Personnel-, Event-, Executive-, Physical security, Security Incident Management, Business Continuity and Crisis Management!
• Business Understanding
• Change, Improvement Management & Risk Management Skills
• Security certifications are preferred.