Key Responsibilities

• Management of the Market and Liquidity Risk function. 
• Assisting in the planning and implementation of the liquidity risk, market Risk and Profit Rate Risk in the Banking Book policies, Enterprise Risk Management Framework and ensuring compliance by the different bus ness units. 
• Participating in preparation of reports for the different committees.
• Assisting in the liquidity, and market risk quantification under the ICAAP process. 
• Overseeing the daily capturing, monitoring, controlling, and reporting of the Bank’s market and liquidity risks and ensuring these are reported accurately. 
• Ensuring detailed understanding of all P&L and risk drivers and ensuring compliance levels against established risk appetite. 
• Suggesting, developing, and implementing measures leading to a better risk 
• management framework and improvement of internal controls. 
• Ensuring adequate limits (VaR, sensitivities, stress testing) and risk 
• framework are in place aligning with the Bank’s overall risk appetite and desk mandates. 
• Work closely with the Front Office and Back Office Operations to ensure key risk issues are highlighted and addressed prior to introduction of new products. 
• Recommending market risk limits (dealer limits, exposure limits etc.) in line with the approved market risk appetite of the Bank. 
• Gaining an understanding of the trading environment in which the different desks operate, including the trading strategies, products, markets, and liquidity and discussing and challenging the hedging strategies. 
• Investigating and explaining changes in the Trading Book Regulatory Capital. 
• Monitoring Counterparty Credit Risk in the Trading book and developingbasic metrics used to capture and manage it (e.g., Expected Positive Exposure, Potential Future Exposure). 
• Development of comprehensive stress test scenarios covering key market and Liquidity risks in the trading environment and ensuring periodic stresstests are done in line with regulatory requirements and for management decision purposes. 
• Responsible for the overall implementation of the Liquidity risk management framework in liaison with Treasury. 

Job Specification: Education:

• Bachelor’s Degree in Economics, Finance, Mathematics, Actuarial Science
• Certified Public Accountant (K) or its equivalent 
• Postgraduate qualifications such as CFA and MBA will be an added  advantage 

Training/Skills

• Accounting & Financial Capability; 
• Banking Operations, 
• Treasury Front/ Back office,
• Products & Processes Knowledge & Skills;
•  Relevant Product

Work Experience :

• Minimum of five (5) years’ experience in a financial institution handling Market and Liquidity Risk. 

Competencies:

• Leadership
• Coaching & Mentoring
• Quantitative
• Analytical Thinking
• Innovative Thinking
• Planning & Organizing
• Team Orientation; Initiative
• Communication Skills 

Key Responsibilities

• Develop and or establish Compliance framework comprising of Charter, Policies & Procedures.
• Establish a risk-based Compliance Program to identify, measure and assess Compliance risks in Products, activities & processes of the Bank in accordance with the compliance risk management framework
• Ensure adequacy, effectiveness & efficiency of Compliance functions & Compliance Controls (i.e., Regulatory Compliance, Data Privacy/Protection, Financial Security, Market abuse, Suitability, Deontology, Conflict of Interest etc.) in accordance with regulatory & policy requirements.
• Cause to increase Compliance knowledge of the organization through training and awareness programs..
• Report material findings, anomalies & recommendations pertaining to compliance risk related issues to senior management and Board Members..
• Have oversight of all compliance monitoring activities.
• Serve as the point of contact/liaison between the Bank, Regulators, and relevant external parties on compliance related matters/queries.
• Provide guidance & advice to relevant functions within the Bank towards strengthening regulatory compliance and mitigating Compliance risks.
• Ensure participation in relevant committees, reviews, and preliminary investigations to consider & highlight Compliance issues/ risks and make recommendations for enhancing compliance controls.
• Procure tools & systems as required for management of compliance risk.

Job Specification:

• Minimum bachelor’s degree in Business or Accounting from a recognized university.
• Professional qualifications in Risk & Control professions, i.e., Audit, Compliance, Risk Management etc.
• Minimum of 10 years in Risk & Control professions, i.e., Audit, Compliance, Risk Management
• Awareness and knowledge of Audit, Risk Management, Data privacy/Protection, Governance & or Compliance in a banking environment.
• Analytical, Communication & Negotiation skills, Presentation skills
• Good knowledge of Islamic banking operational process.

Key Responsibilities

• Customer Feedback/Complaints Management monitoring and tracking to check adherence to  service standards and compliance to the Consumer Protection Policy. 
• Create and implement feedback systems to check on service quality.
• Take charge of scripting and conducting surveys through the various channels available in the  Bank, including telephone calls, online web-based tools, social media, SMSs, amongst others. 
• Continuously identify customer pain points and propose processes improvement to improve on ‘first line’ resolution of customer queries. 
• Work hand in hand with the Contact Centre Operations team on the contact centre process formulation and improvement. 
• Monitor adherence to service standards and business SLAs. 
• Monitoring random customer interactions across various channels & rate service quality. 
• Compile service performance statistics across various customer touch points and channels. 
• Forecasting and analysing data on a daily, weekly, and monthly basis for reporting and decision making. 
• Charged with identifying training needs for all customer service touch points. 
• Compiling the Quarterly Complaints Report for submission to CBK.  
• Liaise with other departments and prepare communication content on product information, updates, and business changes to the Contact Centre & Branch Customer Service teams in a timely manner. 
• Any other task as may be assigned by the line Manager.  

Job Specification:

• Minimum bachelor’s degree in Business related field from a recognized university. 
• Professional qualifications in quality Assurance will be an added advantage. 
• Minimum 3 years’ experience in contact centre/customer experience preferably in banking  industry 
• Good Statistical analysis and reporting skills 
• Good Communication and Presentation skills 
• Good knowledge of Islamic banking operational process.