Job Purpose 

The role holder shall assist staff in using all forms of IT systems in Amitruck and ensuring efficient support, troubleshooting, and maintenance of Amitruck systems, and hardware while getting involved in solution design, end-user training, and Amitruck system, processes, and procedure documentation.

Job Duties and Responsibilities 

• Ensure Amitruck Staff have the tools and systems they need to do their job
• Onboarding and offboarding of users and on Amitruck systems
• Maintain user access matrix and ensure end-user system security is maintained
• To provide support for Amitruck systems and other associated software
• Take ownership of customer issues reported on Jira and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Skills and Experience Required 

• Experience with system administration and system troubleshooting
• Proven knowledge of Microsoft Word, knowledge of Google workspace experience is a plus
• Knowledge of industry standards.
• Knowledge of network configuration such as wireless.
• Knowledge of operating system troubleshooting. Windows, Mac os, and Linux
• Working knowledge of git version control
• A level of communication skills capable of independently producing documentation
• Proven working experience in enterprise technical support, IT support, or as a technical engineer
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Job Purpose 

The role holder will own the testing, bug reporting, and backlogging for Amitruck APIs, mobile applications, desktop applications, and web applications. Additionally, they are responsible for planning, documenting, conducting tests, and automating tests.

Job Duties and Responsibilities 

• Write automated tests for web and mobile applications
• Work with various QA/Testing tools and technologies to ensure Amitruck software quality
• Plan, organise, and implement test plans
• Write SQL and non-sql scripts to tests databases
• Develop standards and procedures to determine product quality and release readiness
• Discover bugs within the Software before they are deployed to production
• Drive innovation and streamline the overall testing process
• Be part of the agile development team
• Identify, isolate, and track bugs throughout testing
• Identify potential problems users may encounter
• Perform manual and automated testing
• Research and analyze product features being tested
• Research new tools, technologies, and testing processes
• Review user interfaces for consistency and functionality

Skills and Experience Required 

• At least 5 years of experience in web-based and mobile application testing.
• Advanced knowledge of software quality assurance terminology, methods, and tools
• Advanced computer skills, including database management
• Experience with web-based testing applications
• Experience with mobile testing applications
• Excellent analytical, problem-solving, and decision-making skills
• Proficiency in best practices for testing, version control, and defect management
• Proven knowledge of software quality assurance and agile testing