The role of the customer service and fulfilment manager is to ensure that customers receive a high quality of service from order through to aftersales, ensuring that our promises to customers are always met.
The fulfilment manager is responsible for order processing, warehouse operations, inventory and order tracking and delivery. The role is highly collaborative in nature, as a fulfilment manager you will manage customer service representatives, warehouse staff, carriers, and 3rd party logistics providers to ensure that service level agreements and customer expectations are met.
As a Fulfilment manager you will have experience with various software systems and technologies, including inventory management systems , warehouse management systems, enterprise resource planning solutions, CRM systems & ecommerce solutions such as Magento.
Responsibilities
Desired Skills & Experience
Job Responsibilities
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