Reports to: Retail Area Manager

Location: Kinango

Role Brief:

As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.

What you can expect to be doing:

• Create and maintain an incredible sales team
• Meet the sales objectives through careful planning and motivating your team
• Meet the technician target through a laser focus on efficiency
• Meet the operational standard we expect at the shop
• Responsible for new customer acquisition across a defined area
• Hiring agents who are very effective sellers and good representatives of BBOXX
• Training agents to offer an incomparable customer service
• Managing the schedule of agents and motivating them to reach new heights
• Supporting and coaching agents in the field when needed (e.g. group presentation)
• Monitoring their performance against objectives and take necessary actions
• Organizing the agent network geographically
• Responsible for technicians’ performance
• Managing the schedule of technicians and motivating them to reach new heights
• Monitoring their performance against objectives and take necessary actions
• Responsible to implement a marketing strategy in coordination with Retail Area Manager
• Request for any marketing activities
• Responsible for the operations at the shop
• Supervise the shop manager in its activities
• Report to the retail area manager about the shop results

What we are looking for:

• A degree in a business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
• Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
• We are not looking for the “striker” of a football team but the head coach
• Be willing to live in rural areas, the role is set in rural areas,
• You will be located at a shop which are in secondary towns
• Be proficient with the Microsoft Office Suite
• Excellent verbal communication, listening, and phone skills
• You live to meet targets: You love challenges, you are driven to reach the target.
• A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
• You love selling: You have a passion for convincing people.
• You love getting others to trust you and follow your advice.
• You have some experience in selling effectively.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
• We also expect others to do the same. You should have stories when you over-delivered in your career
• Good motivational skills and enthusiasm
• Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
• You have led projects or managed conflicts effectively in the past, tell us about it.
• You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
• A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you are still developing your skills.   We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee.  Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives and unlocking potential through access to energy!

Reports to: Retail Supervisor
Location:  Shop (100% of the time)
Job Purpose:  To maintain and manage the Shop, issue stock and keep accurate records.

Responsibilities:

• General running of the shop
• Act as a helpful and informative first point of contact for customers at the shop
• Manage stock, petty cash arrange deliveries from Distribution Centre and transfers to Customers

Description of tasks:

• Open and close shop each working day
• Manage shop petty cash
• Manage shop stock and issue out to Shop Technicians in a timely manner
• Attend to clients who seek assistance at the shop (Customer Service)
• Manage and organize all documents used at the shop based on the Service Level Agreements (SLAs)
• Update and submit Daily Shop Reports
• Shop process and Asset management.

Skills and Qualifications Desired

• Minimum of a Degree in business related field
• Experience in any management or administration position
• Strong analytical, communication, decision making and interpersonal skills.
• Attention to detail and accuracy
• Dynamic and positive attitude, excellent organization, coordination and planning skills