About the Opportunity

Inkomoko Kenya seeks a highly talented, organized Senior Trainer who will implement Inkomoko training for a variety of businesses across Ouasin Gishu county. Specific responsibilities include:

Responsibilities

Management (40% time)

• Supervise Training Support Associates staff in Ouasin Gishu county, setting their work plans, contributing to their quarterly performance reviews, and maintaining weekly staff check-ins.
• Be aware at all times of key goals and develop daily strategies to achieve those goals in alignment with budget and culture
• Work with the Training manager to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
• Interpret, apply, and ensure departmental compliance with applicable donors and local policy laws and regulations.
• Lead local staff meetings and other organizational activities to share information with the team
• Ensure all staff under your supervision are compliant with organizational HR policies, and implement disciplinary actions when they are not
• Liaise with the Training manager to ensure smooth operations (i.e. Managing Director, Loan Department, Finance Department, etc.)
• Be a good ambassador in ensuring the organizational culture is understood and followed through by all staff under your supervision
• Represent the company in a highly professional manner in stakeholders’ and government
• meetings and events in the absence of the Regional Director and Training Manager.
• Elevate important trends, risks, and other notable activities to management

Training Implementation (50% Time)

• Develop new and review existing content to match client needs and refugee business
• dynamics in Kenya, Rwanda, and Ethiopia.
• Manage training in all locations for all incoming clients in Ouasin Gishu county 
• Implement training of trainers as part of the ongoing classes schedule for BDAs
• Deploy a wide variety of training methods in several locations
• Conduct the training and shadow all the BDAs during training in all the locations
• Recommend clients that need extra/specific attention to the relevant Business Development Advisors of the location
• Coordinate with BDAs/TSA efforts about the training to clients and partners to ensure full participation
• Draft training reports from assigned locations and update the online report

Operations & Administration (10% Time)

• Record billable hours and activities in organizational tracking systems (Odoo, etc)
• Maintain an updated training schedule on the calendar and the website
• Work with the Monitoring, Evaluation & Learning department to ensure training is assessed for impact and value to entrepreneurs
• Coordinate and manage the Training Support Associate and other training staff or instructors for smooth logistics
• Attend all Company-wide meetings and maintain organizational values in all situations
• Provide participant or financial reports to funders and partners as needed

Minimum Qualifications

The ideal candidate will fulfill the following requirements:

• 5+ years of work experience in relevant fields and serving entrepreneurs
• Education requirement: University degree, Project Management, and other relevant academic qualification
• Experience in business training, facilitation, content development, business consulting,
• business planning, and providing business advice
• Strong financial and accounting skills; familiarity with business financial policies
• in Ouasin Gishu county
• Flexible and able to deliver results under pressure
• Experience working and managing teams remotely
• Excellent computer skills, especially with MS Excel, Word, and project management tools(i.e: Trello, etc.)
• Good written and oral communications skills
• Good presentation and training skills
• Shows perseverance, personal integrity, and critical thinking skills
• Outgoing and Social
• Honest and professional
• Must be based in the camp
• Excellent communicator to audiences in Swahili and English.
• Access to a smartphone 24/7
• Candidate should not be employed by any other organization with Camp activities currently

Closing on: Jan 22, 2023

There is a need for a dedicated People & Culture (P&C) Manager to contribute to the P&C Strategy, focusing on Business partnering; policy and procedures implementation, employment act compliance, country-specific recruitment, performance management, and P&C operations.  

The P&C Manager will implement practices and activities of the P&C Department in Kenya providing a full spectrum of P&C services and programs linked to short and long-term organizational needs and objectives. 

S/he will work closely with the Regional P&C team to support the achievement of the P&C strategic objectives through the development, implementation, and management of activities. The P&C Manager will serve as a consultant and provide day-to-day guidance to the staff. 

Reporting to the Director of People & Culture, the P&C Manager can expect this range of responsibilities, among others.

Responsibilities

Strategic Business Partnering (30% time)

• Works closely with employees to improve work relationships, build morale, and increase productivity and retention
• In collaboration with the regional P&C team, support as an Business Partner and/or mentor/train/coach people managers as assigned
• Provide technical expertise on human resources processes (including but not limited to Recruitment, Staff onboarding, talent management and development), organizational policies and practices in order to facilitate the attraction and retention of competent staff that embrace a culture of continuous learning and performance within  Inkomoko
• Define change management processes to improve business performance

Recruitment (25% time)

• In collaboration with the talent acquisition team, develop the recruitment policies and procedures
• Employer branding: Attraction and recruitment of talent and management of all the Kenya specific recruitment processes to meet company objectives
• Recruitment: Work closely with the recruiter to post open positions, generate applicants, and screen applicants.
• Internal stakeholder management: Conduct recruitment kick off meetings for each opening with the hiring managers to establish the needs, agree on recruitment expectations, process, and participation of various team members in the hiring process.
• Interviewing: Set up interviews with candidates and company reviewers, create job matrix, share materials before interviews, compile reviewer feedback, prepare and administer written exams for applicants.
• Hiring: Conduct background checks, provide relevant information for finalization of contracts
• Communications: Highly professional correspondence to successful and unsuccessful candidates
• On-boarding: Coordinate onboarding meetings of all new staff, communicate to various team members to ensure successful onboarding documents and tools are prepared on-time (NSSF/NHIF forms, email, first day’s meetings schedule, etc)
• Update the P&C colleagues with information to feed into the Org. wide recruitment tracker with the status of all open positions.

Performance Management, People development & Talent Management (25% time)

• Provides consultation to managers on talent development and performance management.
• Ensure planning, monitoring, and performance reviews of employees by training managers to coach and give feedback to employees and resolving employee grievances
• Identify training needs, manage and conduct training on topics ranging from P&C policies and procedures to professional and leadership skill development
• Follow up on the  Inkomoko Staff Performance Management processes with appropriate alignment with the Regional team in the implementation and follow up on the Performance Management processes to ensure staff performance management cycle is respected and appraisals carried out in a timely and appropriate manner
• Manage and track the talent processes, including tracking the identification and management of high-performing talent and poor performers.
• Provide appropriate support to employees and managers in addressing unsatisfactory performance-ensure that underperforming employees are identified and specific plans created with the full intention of returning them to acceptable performance
• In collaboration with the Director of People & Culture, guide, and train people managers on their roles in the end-to-end performance management processes
• Support in following up the training & development programs are being conducted as planned
• Coordinate the implementation of the Induction Program

Enhance the P&C service delivery/P&C Operations and Administration (20% time)

• Coordinate all P&C Administration and Operations activities that include but are not limited to staff bio-data management, employee welfare/medical insurance, payroll drafting for submission to the regional team for processing, contract handling, etc)
• Keep updated with changes in the employment act and legislation and proactively propose changes to policy and procedures to improve the efficiency of the P&C department 
• Contribute to the design, review, and implementation of P&C policies, systems, and guidelines to operating within the statutory requirements
• Sensitize all staff on the current P&C policies and guidelines and review the systems/processes to identify and address gaps for effective service delivery
• Responsible for reporting on P&C operations/demographics, developing and managing the P&C reporting tools to measure the value added of P&C operations to the organization
• Maintain and develop good relationships with similar organizations, with ongoing dialogues concerning policies and trends
• Effectively review and process P&C operations requests and transactions, such as personal data, pay data, position data changes, and employment contracts information
• Supervise and ensure that staff physical files and data records in the P&C Management system (Odoo) are up-to-date and secure (e.g leave management etc.)
• Coordinate and organize all P&C events in collaboration with the Administration team
• Ensure employees have the necessary tools and facilities to perform their jobs properly
• Manage the separation process; this includes paperwork and follow-up P&C actions. Schedule Exit Interviews and gather Exit data.
• Work with the regional P&C team to report and arbitrate employee relation issues.

Minimum Qualifications

Inkomoko has found that the happiest and most effective colleagues are proactive, resourceful, self-motivated go-getters with a can-do attitude, who support their teammates with sincerity. They are strategic, but also willing to roll up their sleeves. They give and receive feedback freely.

For this role, the successful candidate will have these qualities:

• Bachelor's Degree in HRM, Management, or any other related field, a Master’s degree will be an added advantage
• 8 years of HR working experience with exposure to HR Business Partnering; Operational Excellence, reward, employee relations, organizational culture, and change management.
• Absolute confidentiality and discretion are required for this position 
• Ability to manage several activities simultaneously while working under pressure to meet deadlines.
• Excellent communicator in English, both spoken and written with excellent presentation skills
• Good collaboration skills - approachable, warm, honest, transparent, and able to manage with confidence and the ability to build relationships with colleagues
• Proficient in Microsoft Office (Word, Excel, and PowerPoint) and HR Management Systems (e.g.: Odoo)
• Experience in working independently on projects
• Understanding of the Kenyan employment act
•  Must be a member of the Kenya Institute of Human Resource Management

Closing on: Jan 23, 2023