Job Openings at Ilara Health
Deadline of these Jobs: 31 March 2023
Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. Our proprietary software integrates ...

Credit & Collections Analyst

The Role
We are seeking a highly motivated and experienced Credit & Collections Analyst to join Ilara Health. The successful candidate will be responsible for managing and leading the Know Your Customer (KYC) process, ensuring compliance with all applicable regulations. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:
Review and process credit applications for new customers, including checking credit references and verifying financial information
Lead and manage the KYC process to ensure efficient and effective execution of the KYC process
Conduct thorough KYC checks on all new customers, including reviewing identification documents and performing due diligence checks
Analyze and report on KYC trends and issues to the Credit and Collections Manager
Work closely with the commercial team to resolve credit-related issues and provide guidance on credit policies
Liaison with the third party debt collectors by providing them with the necessary information/documents to expedite debt recovery.
Analyze customer payment trends and provide regular reports on accounts receivable
Monitor collections by all parties periodically and communicate the same
Develop and maintain strong relationships with customers and internal stakeholders
Generating calling logs for the collections teams and circulating them on time
Supporting the calling agents by providing all necessary information required to make calls, monitor call conversions and escalating call outcomes etc
Supporting all CRB related activities such as generating lists for CRB, issuing CRB notices, monitoring payments from listed customers, delisting & listing customers
Recommend and implement process improvements to enhance the credit and collections function
Any other duties assigned by the Credit and Collections Manager

Requirements:
Bachelor's degree in business, finance, or a related field
At least 2-3 years of experience in KYC compliance or a related field
In-depth knowledge of KYC regulations and requirements

Who You Are
Excellent communication and interpersonal skills
Strong attention to detail and ability to manage multiple tasks simultaneously
Experience with customer onboarding processes is a plus
Ability to work effectively in a fast-paced, team-oriented environment


Collections Agent (Rider) - Mombasa

The role
The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:
Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
Follow up with customers who have not made payments or who have broken payment arrangements.
Negotiate payment plans and settlements with customers who are unable to pay in full.
Keep up-to-date with company policies and regulations regarding debt collection practices.
Conduct skip tracing activities to locate customers who have moved or changed contact information.
Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
Complete necessary paperwork and reports accurately and on time.
Assist in recovery efforts of assets from customers

Requirements:
A high school diploma or equivalent is required, and some college education is preferred.
Experience in debt collections, customer service, or a related field is preferred.
Have a motorcycle and possess a valid driver's license with a motorcycle endorsement and have a good driving record.
Good knowledge of motorcycle maintenance and repair.
Familiarity with skip tracing techniques and practices.

Who You Are:
Good communication and interpersonal skills.
Ability to work independently and in a team environment.
Physical fitness and the ability to ride a motorcycle for extended periods.
Strong negotiation and problem-solving skills.
Good organizational and time management skills.

Collections Agent (Rider) - Kisumu

The role
The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:
Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
Follow up with customers who have not made payments or who have broken payment arrangements.
Negotiate payment plans and settlements with customers who are unable to pay in full.
Keep up-to-date with company policies and regulations regarding debt collection practices.
Conduct skip tracing activities to locate customers who have moved or changed contact information.
Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
Complete necessary paperwork and reports accurately and on time.
Assist in recovery efforts of assets from customers

Requirements:
A high school diploma or equivalent is required, and some college education is preferred.
Experience in debt collections, customer service, or a related field is preferred.
Have a motorcycle and possess a valid driver's license with a motorcycle endorsement and have a good driving record.
Good knowledge of motorcycle maintenance and repair.
Familiarity with skip tracing techniques and practices.

Who You Are:
Good communication and interpersonal skills.
Ability to work independently and in a team environment.
Physical fitness and the ability to ride a motorcycle for extended periods.
Strong negotiation and problem-solving skills.
Good organizational and time management skills.