Instructor – Digital Customer Service Program job at Generation
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Vacancy title:
Instructor – Digital Customer Service Program

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Generation

Deadline of this Job:
Sunday, July 02 2023 

Duty Station:
Within Kenya , Nairobi, East Africa

Summary
Date Posted: Sunday, June 18 2023, Base Salary: Not Disclosed

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JOB DETAILS:
To Be Successful You'll Need
Motivational Fit
• Commit to and empathize with young people and disconnected populations.
• Work successfully in a fast-paced, start-up environment.
• Fulfill the expectations of the instructor role inside and outside of the Generation classroom.

Delivery Of Skills-based Training
• Follow the overarching structure and flow of a curriculum.
• Engage participants in active thinking and participation.
• Deliver instruction that is rigorous, relevant, and appropriate for adults.

Commitment to Reflection and Growth
• Be self-reflective.
• Openly receive and give feedback on his / her performance.
• Apply feedback and pursue additional learning to strengthen his / her performance.

Effective Communication
• Adapt his / her communication style to reflect and connect with the diverse experiences of participants.
• Explain complex topics in a non-technical way.

Personal Responsibility
• Always act professionally, meeting Generation’s expectations and policies, even under pressure.
• Set and attain goals, even in difficult circumstances.
• Acknowledge mistakes and learn from them.
• Work independently with limited oversight and seek assistance when needed.

Other Requirements
• Ability to travel frequently within Kenya to the counties.

What you'll do:
Delivery of Training

• Follow the overarching structure and flow of the program’s curriculum.
• Prepare for effective delivery by understanding and personalizing session plans prior to class sessions.
• Engage participants in active thinking and participation.
• Deliver instruction that is rigorous, relevant, and appropriate for adults.
• Conduct assessments and record data as outlined by the curriculum.
• Collaborate with Generations’ Quality team and commit to act on any feedback based on achieving the required quality standard of the program.

Program Management
• Support in mobilizing targeted youth using Generation-specific promotional and communications strategies which include but are not limited to:
o Mapping areas in the community frequented by targeted youth.
o Scheduling and conducting meetings with key stakeholders.
o Distribution of mobilization materials to faith based, and youth serving organizations in the communities.
o Represent Generation during events/activities held around the training location/region working with the Generation Kenya Communications office.
o Identify and engage stakeholders who would be keen on supporting Generation’s operations at the centers such as community organizations, youth leaders, sponsorship organizations etc.
o Represent Generation on local media when opportunities are availed, working very closely with the Generation Kenya Communications office.
• Screening candidates and preparing them to attend the training.
• Serve as the primary point of contact between Generation participants, program coordinators, and other stakeholders.
• Any other administrative duties required to ensure successful operations of the program.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Education/ Academic/ Teaching jobs in Kenya
Job Type: Full-time
Deadline of this Job: Sunday, July 02 2023
Duty Station: Nairobi
Posted: 17-06-2023
No of Jobs: 1
Start Publishing: 17-06-2023
Stop Publishing (Put date of 2030): 17-06-2066
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