Summary
Date Posted: Monday, May 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities:
• Monitor activity i.e., network, system and/or application and resource usage and taking corrective action where necessary to resolve problems including optimizing performance, capacity planning and management
• Ensure all IT tickets and tasks are completed within the recommended SLA
• Ensure entry, update and follow up on IT support requests/management systems.
• Proactively identify and provide recommendations for process and technology improvements and actively participate in IT service improvement activities
• Monitor, assess, fix and upgrade system and application issues so that the system functions uninterruptedly.
• Logging information about IT issue correspondences into the company’s system to keep a record of actions.

Education/Experience Needed:
• Bachelor of Science (Computer Science, IT) certification in either or any combination of database systems, networking, hardware, or programming.
• Microsoft Certified IT Professional/CCNA/ITIL Certifications are a plus
• At least 2 years’ experience in a similar role

Skills and Abilities Required:
• Excellent verbal, written and interpersonal communication skills;
• Experience with Backups, Azure Active Directory, Exchange, and Windows server environments
• Experience with Microsoft 365, Windows OS, CRM and call recording software
• Ability and desire to provide excellent customer service to internal and external customers
• Strong communication and analytical skills
• Quick judgment
• Proactivity and self-motiva

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested applicants for the above position should submit ONLY their C.V. and an application letter to kazi@pesapal.com , to be received by Thursday, 19th May, 2022. Certificates and testimonials need NOT be attached

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