Summary
Date Posted: Tuesday, October 25, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Information Technology Manager

SUMMARY OF RESPONSIBILITY
We are looking an IT Manager who will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout the hotels/resorts.

PRINCIPAL DUTIES & RESPONSIBILITIES
• Maintain the local area network
• Maintain the server, office computers and printers
• Hardware and software installation and upgrading to the computers
• Give the new connection to the users
• Provide technical support to the users
• Administer day to day operation network and server
• Update anti-virus definition files
• Installing new work stations
• Input and maintain IP addresses
• Provide network access to the staff
• Recommendation about purchasing of technology resources
• Load all required software
• Responds courteously and efficiently to queries and problems from guests & system users.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet,
• Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken. E.T.C

REQUIREMENTS:
• Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems.
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
• Experience with the Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
• A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.
Prerequisites:
• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings and holidays.

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

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