Summary
Date Posted: Tuesday, June 20 2023, Base Salary: Not Disclosed

JOB DETAILS:

Responsibilities
• Provide strategic and operational leadership to Conference Facility technology, covering but not limited to: Conference Management and Simultaneous Interpretation Systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual Distribution and Control, AV Broadcasting and Recording Systems, Web Streaming, Video Conferencing, Digital Signage, and Conference Operations.
• Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service related to conference technology and support.
• Plan for phased and minimal upgrade of degraded AVT equipment’s, Conference data center and ICTS requirements in the existing conferencing facility to have uninterrupted conferences with customer satisfaction until the new Capital project on new Conferencing facility is ready.
• Tracks and monitors AVT and ICTs support requirements for upcoming conference support requirements against both agreed calendar for conferences maintained by the Division of Conference services (DCS) and new requirements aligned and agreed with DCS. Monitors progress against plan, requirements, quality measures, standard processes and takes corrective actions when required.
• Provides professional leadership and work direction to assigned conference support team, and/or mentor and supervises the work of new/junior officers, contract staff, etc.
• Propose policies, standards, and operating procedures to contribute towards a managed end-to-end conference technology support, and ensure that compliance is maintained under his/her area of responsibility. Manage, mentor, support and train staff including recruiting temporary and permanent staff, managing and maintaining rosters of temporary staff, conducting performance reviews, demonstrating dynamic leadership and promoting a customer-focused approach.
• Develops, implements and monitors information standards and guidelines, including testing paradigms.
• Prepares technical and user documentation for conferencing technology systems and interdependent applications; prepares training materials and detailed technical presentations.
• Keeps abreast of developments in the field of conference technology, support and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports.
• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Any other duties that is assigned by the Chief of the section.

Competencies
• PROFESSIONALISM: Demonstrated professional competence with ICT Service Level Management, Service Desk operation and support, budgetary processes, and in support issues relevant to a standard desktop and the associated applications and technologies. Ability to develop and oversee large centralized or decentralized institutional systems possessing conceptual and strategic analytical capacity to understand information systems and business operational issues to thoroughly analyze and evaluate critical systems matters. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
• MANAGING PERFORMANCE: Delegates appropriate responsibility, accountability and decision-making authority. Ensures that roles, responsibilities and reporting lines are clear to each staff member. Accurately assesses the amount of time and resources required to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports staff when they make mistakes. Actively supports the development and career aspirations of staff. Appraises performance fairly.

Education
• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Job - Specific Qualification
• Supplemental certifications in the Audio/Visual (AV) such as Dante and CTS is required.
• Project Management certifications such as Prince2 or PMP is required.

Work Experience
• A minimum of Five (5) years of progressively responsible experience in planning, design, development, operation and maintenance of Conference Management and Simultaneous Interpretation Systems (CMSI) for more than 1,800 delegate units including Remote Simultaneous Interpretation (RSI), AV Distribution and Control, AV Broadcasting and Recording Systems including Web Streaming, Video Conferencing, Digital Signage, Conference Operations is required.
• Experience in client relation management is desirable.
• Two (2) years or more of experience in data analytics or related area is desirable.

Languages
• English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Working knowledge of another UN language is desirable.

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

Job application procedure
Interested and qualified? Go to United Nations Office at Nairobi (UNON) on careers.un.org to apply

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