Summary
Date Posted: Monday, May 17, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Information Systems Advisor
Nairobi, Kenya
Full-time (40hrs per week)
Permanent contract
Salary: KES 2,215,302 – 2,769,128, depending on skills and experience

JOB DESCRIPTION
CONTEXT
Send a Cow is a growing and dynamic international development charity providing training, and ongoing support to smallholder farmers in Africa. We give poor families and communities the hope and the means to secure their own futures from the land, in line with our vision of a confident and thriving rural Africa. The Information Systems Advisor will work from our newly formed Nairobi hub, with the ability to work from home when needed. They will ensure the smooth and effective running of Send a Cow’s IS systems whilst providing support to staff in all our African country offices. The role is part of a virtual IS team and will work closely with the Information Systems Manager and IS and Database Administrator who are based in the UK

Job Purpose
The purpose of the role is maintain the day to day IT operations of Send a Cow’s African country offices and its staff IT needs.

Duties Area Responsibilities
IT Infrastructure
✓Ensure all country office IT infrastructure is in good working order by both working with external IT and through your own monitoring and maintenance. This includes Phone systems, Power Backup Systems, Printing, Internet connections and SDWAN networks using Cisco Meraki security devices
✓Install, configure and upgrade new equipment
✓Replace older equipment with new when the need arises and in line with budgets
✓Keep an up-to-date inventory of SAC tablets used by extension workers Workstations
✓Make sure all user workstations are in good working condition and configured correctly IT Support
✓Provide application assistance to users that need help in different Microsoft Office apps including Outlook, Sharepoint, Teams, Word, Excel and Powerpoint
✓Support users who request help when their PCs or Printers are not functioning well and advise users on troubleshooting steps.
✓Rectify any problems reported by users and refer major ones to the IS Manger
✓Support the IS Team with IT security through regular monitoring and maintenance of systems and workstations, and user awareness training.
✓Support the IS Team with business continuity by ensuring any back-ups and workstation configurations are working as expected, and users are aware of how their data back-ups work.
✓Travel to country programmes on a regular basis to provide maintenance and support as needed and to make recommendations for improvement.
✓Work with country programme IT Super Users to provide an onsite IT support presence and keep up to date SOPs
✓Training
✓Provide regular training for new and current members of staff for new and existing applications Budgeting
✓Provide IT budgets for each country programmes to keep IT minimum standards.
✓Support Country Programmes with their operational IT budgeting needsTravel
✓You will be expected to travel to all our country programmes offices regularly

Person Specification
Essential Education
•Technology focused undergraduate degree
•At least 2 or more IT industry certifications e.g MCSA, ITIL, CISCO, CISA, CompTIA

Knowledge and Experience
•3 years’ experience in a similar role
•Good working knowledge of M365 applications such as Outlook, Teams and Sharepoint Online
•A good understanding of how, and the skills needed, to maintain reliable computer systems.
•An understanding of different types of power back up systems and how they workSkills and abilities
•Good interpersonal skills, with ability to explain computer and IT concepts to staff who may have very basic IT knowledge
•Able to use O365 Admin for provisioning and disabling accounts and related tasks.
•Able to effectively manage, operate, repair and maintain PC and local office hardware and software applications.
•Able to set up and manage internet routers, wifi access points, printers, projectors, scanners
•Able to work with PC Laptops, Android Tablets & Satellite phones.
•Willingness to work outside regular office hours including weekends when needed

Desirable
•Previous experience of Intune and Autopilot an advantage though not essential

What will I be expected to achieve in my first 6 months?
1.Gain a solid understanding of each country office setup and IT suppliers
2.Set up the new Nairobi hub office
3.Evaluate the current IT super user programme and make recommendations for improvement
Who will be my Line Manager
The InformationSystem Manager
What team will I be part of?
Information Systems Team
When will the interview take place?
Week commencing 31stMay
If I get the job what will I get paid?
KES 2,215,302 –2,769,128, depending on skills and experience
When might I start?
As soon as possible
Are there any other thing it would be good for me to know?
Since its founding, Send a Cow’s identity and ethos are rooted in the Christian faith. We make space for prayers and reflections, and sometimes make references to God or prayers in meetings. Any individual is welcome to apply whatever their personal beliefs, but we do expect employees to be sympathetic to this faith position. Candidates will be expected to comply with Send a Cow’s Safeguarding Policy.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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Job application procedure
Please send your completed application form and three key achievements to applications@sendacow.org  by 12pm on 27th May.
Candidates must be available for interview week commencing 31st May.
At Send a Cow we are committed to the safeguarding and protection of children and vulnerable adults in our work. We expect all of our employees and volunteers to sign up to our Safeguarding Policy.
Send a Cow is committed to equality, diversity, and inclusion. We are an organisation that is working towards a world where people with disabilities have the same opportunities to fulfil their life ambitions as non-disabled people.  

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