Summary
Date Posted: Thursday, January 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
IT Support Officer
Metropol Corporation Limited is founded on a vision of “empowering people to make sound decisions when engaged in exchanges of economic value both for themselves and for the organization that they represent”. To fulfil this vision, we seek to recruit an enthusiastic, motivated and highly skilled individual to fill the position of an IT Support Officer who will take ownership of customer IT issues reported, research, diagnose, troubleshoot and see problems through to resolution while following the outlined Standard operating Procedures.

DUTIES & RESPONSIBILITIES
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Track issues through to resolution, within the existing SLA.
• Talk clients through a series of actions, either by phone or email, until the have solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g systems administrators, software developers).
• Recommend, as part of a team, improvements to systems to resolve common issues.
• Document technical knowledge in the form of notes and manuals.
• Prepare accurate and timely reports.
• Ensure all issues are properly logged in the Helpdesk management system.
• Provide prompt and accurate feedback to customers.
• Communicate regularly with technical and operational staff to ensure systems reliability.

Education, Qualifications & Experience:
• Bachelors degree in Computer Science or equivalent.
• Any security certification is an added advantage.
• Two years experience working with Linux server and Windows workstations in a fast-paced enterprise environment.
• Certification in Microsoft, Linux, Cisco or similar technology is a plus.

Competencies:
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with desktop applications and help desk software.
• Ability to follow technical manuals from system and application vendors, and use information from them to support the system’s users.
• Ability to provide step-by-step technical help, both written and verbal.

Skills:
• Proven ability to work under pressure and meeting tight deadlines
• Flexible and mature approach with ability to work unsupervised
• Creative and technical problem solving skills to resolve issues or devise a new approach.
• Excellent problem-solving communication skills.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
To apply,
Send your CV and cover letter to hr@metropol.co.ke by 31st January 2022 COB. Clearly indicate the position applied for on the subject line.

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