Summary
Date Posted: Saturday, September 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Responsibilties
• The IT Support Analyst will have a range of responsibilities to include the following: Technical Support
• Primary contact for user support and questions
• Technical support for endpoints (laptops, tablets, smartphones, AV equipment)
• Delivery of an extensive IT onboarding for New Joiners
• Participate in various IT projects, including assisting with new office setups and system rollouts
• Serve as the site contact for local service providers
• Systems
• Manage cloud based services (SaaS, IaaS, PaaS, SECaaS)
• Manage telephony and various communication Platforms
• Maintain and inspect network connectivity and data availability
• Perform systems administration and management of productivity systems, software and hardware
• Identify and assist the Director, IT with increasing efficiency of our platforms

Security and Integrity
• Endpoint security and reporting (Antivirus, Encryption, Data Loss Protection)
• Conduct security audits via web analysis and penetration testing
• Identify and assist the Director, IT with increasing the security of our systems
• Conduct regular system and service audits
• Keep an accurate record of IT Assets
• Policy & Communications
• Assist in improvements of IT policy and best practice guides for the organisation
• Facilitate and moderate secure virtual meetings, some with external participants
• Contribute content for regular intranet IT updates
• Provide general administrative support, including tracking and maintaining IT action items, tickets, documentation
• Facilitate end user training sessions across various software systems

Experience & Skills
• Note: We view this section as a guide, not a checklist. We encourage you to apply even if you don't satisfy every single bullet on this list.
• The ideal candidate is aligned with Luminate's values, including Luminate's diversity policy.
• You've spent several years in systems administration and/or end-user support roles
• You're experienced in working with multiple software platforms (Microsoft, Google, Adobe, etc.)
• You've got a great ability to convey technical concepts to a non-technical audience
• You understand cloud based platforms (SaaS, IaaS, PaaS, SECaaS, etc.)
• You have experience using and/or supporting Apple products (macOS, iOS)
• You're highly familiar with security best practices and secure communications (end to end encryption, encrypted email, zero knowledge encryption, etc.)
• You're a great communicator; with strong written and verbal communication skills in English
• You've got great people skills; and the ability to work cross-functionally and cross-culturally with team members across multiple time zones

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
• Interested and qualified? Click here to apply

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