Summary
Date Posted: Thursday, January 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
About Hanmak Technologies Ltd
Hanmak Technologies was formed with an inspiration to offer custom-made software solutions and customer tailored services to businesses and other organizations in Kenya and around the region. Its birth was as a result of the need in the market for local software solutions that would solve local business problems. With its entry in the market with a locally developed advanced Hospital Management System as one of its major products, Hanmak Technologies is emerging as the face of modern innovation and techno - savvy, empowering business and operations. With the company’s ability to understand customer need, develop and master latest technology, it is therefore accordingly positioning itself to be a major provider of IT solutions to organizations. The future looks rosy as the company is creating a niche for itself in the software industry. The reasons why we believe that Hanmak Technologies is the most optimal choice for outsourcing you software development and other IT solutions to are numerous, so below we provided just a handful of examples of what sets us apart from the competition: Value - Our clients benefit significantly from utilizing the professional skills and experience of our development team for the fracture of the price the equivalently skilled local professionals would demand. All that while being guaranteed to obtain only the highest quality end results. Predictable quality of the results - Each project, no matter whether it is considerable or small, we regard as an opportunity to showcase the high level of expertise and professionalism that we possess. Our developers and quality assurance specialists work to ensure that our clients can at all times rely on obtaining a product or solution that will pass the strictest tests on efficiency, practicability, robustness, adaptability to different environments and stability. Advanced analytical skills - The company’s analysts have over four years of experience in business analysis in a range of human activities. That ensures that we can easily interpret any requirements we receive from our clients, work out the most suitable development approach and transform them into an advanced cost and performance-efficient technical solution, which takes into account the client's business goals, technical settings, expected frequency of updates and more. Efficient development process organization - During the years of presence in the software development business we have achieved outstanding efficiency in organizing the development process (highly experienced project management, automated control over development process and reporting system). Due to that, we manage to evade unforeseen overhead expenses and the benefits are passed on directly to our clients in a form of cost efficiency of their projects realization and obtaining the results within the most optimal timeframe. Superior communication skills - At Hanmak Technologies we believe that every client has a unique set of needs to be fulfilled by contracting a software development company. That is why we work closely with each client to gain a full understanding of what those needs are and come up with the solution that serves them best. Customer Development Strategy Hanmak Technologies actively analyse business environments, processes and pursue innovative automation solutions that enable businesses to mitigate challenges and run efficiently. Hanmak Technologies enjoys an established track record of excellent solutions that solve real problems faced by businesses. Their numerous expressions of satisfaction and encouragement are invaluable to us, and we intend to continue our advances and growth in the information technology industry with more unique and effective products & services.
Our Internship Programme is designed and tailored to provide unemployed graduates with professional and practical exposure in their chosen career field through a planned work experience schedule.
The practical experience the intern gains at the work site is expected to compliment the theoretical knowledge gained in a college classroom. The intern is expected to both learn from and contribute to this learning opportunity. Interns who successfully complete the Internship Programme are offered the opportunity to join the Customer Support Team
The Internship Programme also provides the company with a pool of potential candidates for possible future recruitment.

Office Location
Jem Park Complex, Suite 21, Near Signature Mall, Next to Valley View Estate, Off Mombasa Road, Machakos

Requirements
• Excellent verbal and written communication skills
• Ability to think logically
• Professionalism and dependability
• Willingness and ability to learn and adapt fast to work requirements
• Ability to maintain stable performance under pressure or opposition
• Willingness to travel
• Customer focus and ability to understand and appreciate different business processes
• Good memory of how windows operating system and application software work
• Excellent presentation skills and ability to demonstrate the workings of an ERP software
• Knowledge in computer network installation and configuration
• Knowledge and good understanding of databases such as MySQl, PostgreSQL, Ms-Server, Oracle etc

Key Responsibilities
• Presenting and demonstrating the use of software solutions to prospective clients
• Assisting in user requirement specification analysis
• Assisting the development team in testing new software
• Installing software and training users
• Providing software support in person, via telephone and internet
• Assisting in the diagnosis of computer hardware, network and software problems and providing solutions
• Preparing software technical documentation and user guides
• The IT support intern will be expected to fulfill additional duties as assigned

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
If you meet the above please email your cover letter and resume to hr@hanmak.co.ke  with the subject ‘IT Customer Support Intern’

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