Summary
Date Posted: Monday, August 29, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Position Title : ICT Assistant
SVN No : IOMKCO/VN/024/2022
Duty Station : Kakuma, Kenya
Classification : General Service Staff, Grade G5
Type of Appointment : One Year Fixed Term, with possibility of extension
Estimated Start Date : As soon as possible

IOM is committed to a diverse and inclusive environment. Internal and External candidates are eligible to apply to this vacancy.

Context:

Under the overall supervision of the Head of Program and Policy Development and the direct supervision of Head of Sub Office, Kakuma and with the technical supervision and guidance of the National ICT Officer in Nairobi, the incumbent will be responsible for providing daily technical support and troubleshooting of all computer systems with consideration to the needs and requirements of the Sub-office.

Core Functions / Responsibilities:

1. Implementation, management and maintenance of Information Technology and Communication services and network.
2. Provide onsite support to the above-mentioned systems and services.
3. Installation, configuration and upgrading, Servers, Backup systems, desktop and laptop computers and software used in the mission.
4. Maintain communication systems/equipment including, mobile lines, PABX, VOIP and other sat-phones, Internet access, and all other communication related matters.
5. Ensure data and system integrity by setting up and administrating ICT security systems:
anti-virus, backup routines, access controls, firewall and physical security.
6. Provide appropriate ICT training to all users in the mission.
7. Assist in the design of database systems and applications as required by local specifications and providing technical support to users.
8. Follow IOM ITC Standards and liaise with IOM ICT departments in Manila for the installation and running of VPN-access to the WAN.
9. Maintain regular updates to the technical documentation for the voice and data networks.
10. Maintain/follow up appropriate maintenance contracts for all ICT equipment.
11. Maintaining necessary documentation for system maintenance and support procedures.
12. Perform such other duties as may be assigned.


Required Qualifications and Experience

Education

• High school Certificate with training in MIS, Computer Science/ Telecommunications/ Engineering or a related field from an accredited academic institution with 5 years of relevant professional experience. Or;
• Completed Bachelor’s Degree MIS, Computer Science/ Telecommunications/ Engineering or a related field from an accredited academic institution with 3 years’ relevant professional experience.


Experience

1. Atleast 3 years work experience in ICT or a related field is required.
2. A holder of relevant certification especially A+, N+, Microsoft Certifications and CCNA will be an advantage.
3. Ability to develop and maintain databases using MS Access, Visual Studio and/or SQL 2005 or higher will be a definite advantage.
4. Experience in managing computer networks preferably Windows 2008 Server and Client.
5. Knowledge on the use of messaging systems i.e. MS Exchange and hands-on support for MS Office products.
6. Excellent verbal and written communication/management reporting skills.
7. Ability to follow instructions and implement policies and procedures from his/her supervisor.
8. Ability to prioritize, organize and manage a large and diverse workload under pressure.
9. Ability to work and contribute as a team member in systems implementation.
10. Ability to work under minimal supervision.


Languages

Fluency in both written and spoken English and Kiswahili is required.

Required Values

Inclusion & respect for diversity

• Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction, and other differences.
• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
• Challenges prejudice, biases and intolerance in the workplace.

Integrity & transparency

• Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
• Delivers on commitments; manages the organization’s resources reliably and sustainably.
• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behavior.
• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

Professionalism

• Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
• Seeks to raise professional standards in self and others through daily work and activities.
• Adapts quickly to change and is decisive and versatile in face of uncertainty.
• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results


Required Competencies

Teamwork

• Establishes strong relationships with colleagues and partners; relates well to people at all levels.
• Is fully aware of the team purpose, respects and understands individual and collective responsibilities.
• Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.
• Coordinates own work with that of the team to meet agreed priorities and deadlines

Delivering Results

• Produces quality results and provides quality services to clients.
• Meets goals and timelines for delivery of products or services.
• Manages time and resources efficiently, monitoring progress and making adjustments as necessary.
• Shows understanding of own role and responsibilities in relation to expected results

Managing and Sharing Knowledge

• Keeps abreast of new developments in own field of competence and cates opportunities for knowledge management initiatives.
• Shares knowledge and learning willingly, and proactively seeks to learn from experiences of others.
• Puts new learning into practice and draws on diverse sources of ideas and inspiration.
• Contributes to the identification of improvements to work processes and assists in implementing them

Accountability

• Accepts personal responsibility for quality and timeliness of work.
• Takes ownership of all responsibilities within own role and honours commitments to others and to the Organization.
• Operates in compliance with organizational regulations and rules.
• Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement

Communication

• Presents information using language and sequence of ideas that is easy for recipients to understand.
• Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.
• Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.
• Listens carefully and genuinely to the views and positions of others; acts on received • Shows understanding own role responsibilities in relation to expected results.


Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested candidates are invited to submit their application by sending a Motivation Letter and the updated CV to the email address hrnairobi@iom.int  referring to this advertisement.

Closing Date: 08 September 2022
Only shortlisted applicants will be contacted.

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