Summary
Date Posted: Thursday, December 01, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Reporting to the Technology & Transformation Manager, the jobholder will be responsible for the following:
Business systems administration and operations
• Schedule and perform system backups and recovery procedures.
• Plan for and respond to systems outages and other related problems.
• Maintain major multiuser computer systems via adding and configuring new workstations, setting up and administering user accounts, installing system wide software, preventing/detecting/correcting the spread of viruses, allocate mass storage.
• Analyse application and system performance and ensure that end-users are provided with the necessary support.
• Map requirements to existing solutions and identify gaps; provide management with necessary feedback and recommend solutions to address critical gaps.
• Monitor system resources including server and end-user PC CPU usage and ensure there are sufficient computer resources to support CDSC’s needs and requirements. Propose and follow through with suggestions on new systems and improvements.
• Ensure compliance in the creation and administration of users in the ICT systems.
• Provide end-user technical support.

Network & Communication Systems Administration
• Configure, manage and administer the Wide Area Network (WAN) setup and Local Area Network (LAN) setup.
• Manage network directory services, including the configuration of user identification, authentication, and authorization.
• Maintain, administer and secure network servers.
• Maintain and administer CDSC’s network printers, ensuring access for authorized users and unavailability for unauthorized users.
• Conducts network installations/upgrades/changes and performs necessary maintenance activities on the same.
• Performs network performance, capacity monitoring, and variability management
• Advises superiors on the rate of network usage, connectivity speed, upgrade requirements, and technical/security threats, and provides recommendations on the same.
• Provide help desk and end-user support across all functions, including applications, security, hardware, and networks. This includes troubleshooting and preventive maintenance.

Hardware Administration
• Conduct hardware checks to ensure optimal performance and notify relevant stakeholders of any issues.
• Schedule and implement regular preventive maintenance on hardware such as network printers, end-user terminals, network components, and servers.

KNOWLEDGE, SKILLS, QUALIFICATIONS, AND EXPERIENCE REQUIRED FOR THIS ROLE
• A University Degree in Information technology.
• A minimum of 3 years of relevant experience.
• A Diploma and/or professional certification in MCSE, CISCO; CCNA, or similar reputed network standard.
• Excellent knowledge of end-user (PC) operating systems.
• Experience in Server Operating Systems administration i.e. Microsoft Windows & Linux.
• ICT security and viral protection systems.
• Knowledge of web design.

COMPETENCIES REQUIRED FOR THIS ROLE
• Relevant computer proficiency
• Ability to work with a diverse group of people
• Strong interpersonal and communication skills
• Good planning, organizational and analytical skills.
• Good problem diagnosis and solving skills.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
If you meet the above requirements, CDSC invites you to send your cover letter and CV stating your current/last salary and expected consolidated salary to recruitment@cdsckenya.com  closing date December 02, 2022, 5:00 pm.



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