Vacancy title:
Housekeeping Supervisor

Jobs at:
Virtual HR

Deadline of this Job:
Wednesday 27th June, 2018

Duty Station:
Nairobi, Kenya

Job details:
Housekeeping Supervisor
Our client is in the hospitality business with four (4) hotel units operating across the country ranging from a 3-star budget business hotel to a 5-star luxury camp. They are seeking to recruit a highly motivated and self-driven professional to fill in the following position in their Nairobi office.
The position will be responsible for supervising housekeeping operations in a manner that ensures that service standards are met and customers are satisfied.

Principle Accountabilities

• Implementing housekeeping performance standards and other specifications in line
  with best practice and ensure compliance to such standards by the housekeeping
•  Implementing standard operating procedures, reviewing and initiating remedial action as
  and where needed.
• Staying abreast of developments and trends in housekeeping and make
  recommendation for cost saving and service improvement initiatives
• Requisitioning cleaning materials, agents and guest supplies and continually
  monitor and control the usage
• Reporting faults and/or repairs, which require attention from Maintenance department
  and following up to ensure appropriate timely repairs are undertaken.
• Planning, organizing, allocating and coordinating the work of the team
• Carrying out monthly stock takes, explaining variances and file stock sheets
• Reporting lost items to management and carry out first level of investigations
• Liaising with the Maintenance Supervisor to coordinate timely repairs and
  maintenance
• Generating and filing laundry summaries and housekeepers daily room report
• Resolving customer complaints expeditiously reporting and escalating as necessary
• Continuously assessing the competence of the team and offer coaching, support and
  training as needed
• Leading, motivating, developing and controlling staff
• Deputizing the Executive Housekeeper
• any other duties that may be assigned from time to time

  Qualifications

• Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry from recognized institution or equivalent
• 3 years’ experience in a similar role
• Ms Office Computer Skills
• Work planning and organization skills
• Staff supervision and disciplinary skills
• Safety and hygiene awareness
• Excellent customer service skills
• Attention to detail
• Excellent communication and interpersonal skills

Job application procedure
Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke  by Wednesday 27th June, 2018 clearly stating the subject heading “Housekeeping Supervisor” Only shortlisted candidates will be contacted.