Summary
Date Posted: Saturday, September 18, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Job Description
Reporting to the Housing Officer, the holder of this position will be responsible for supporting the day to day running of the hostel reception.

Job Responsibilities
• The delivery of the highest levels of good customer service.
• To be a first point of contact for all who come to Hostels including staff, visitors and clients.
• To welcome staff, visitors and clients, sign clients and visitors in and out accurately and ensure that access is granted accordingly.
• To operate the switchboard, redirecting calls or taking messages as appropriate.
• To take in post, parcels and other delivered items; sort and distribute accordingly.
• Providing a professional and welcoming environment for all clients.
• Liaise with Housing Officer and Resident assistants to arrange for appointments for any assessments.
• Be aware of the general wellbeing of the residence highlighting any concerns to the housing officer.
• Ensure that the reception and surrounding area remain clean and tidy at all times and ensure that information displayed about the housing section is up to date.
• Ensure that the Reception Handover book and any supporting information is maintained on a regular basis.
• Ensure that any personal information received verbally or in writing is treated confidentially and is only passed on to appropriate colleagues.
• Handle hostel security duties to enhance harmony and take corrective measures where necessary.

Educational Qualifications
• Kenya Certificate of Secondary Education (KCSE) mean grade C– (minus).
• Diploma in Front Office Operations.
• Proficiency in Computer Applications.

Personal Attributes & Competencies
• Analytical skills.
• Negotiation skills.
• Planning skills.
• Adaptability and flexibility changing environment.
• Reporting writing skills.
• Advanced computing skills.
• Confidentiality and high level of integrity.
• Team player with excellent interpersonal skills.
• Good Communication skills.


Work Hours: 8 6 Associate Degree

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Job application procedure

Interested applicants must indicate on the subject line of their email address the specific position they are applying for, provide a current CV ONLY with names and addresses of three referees, current salary and benefits, telephone and e-mail contacts to the address below by: 5.00pm, Monday, September 20, 2021.
Director of Administration,
United States International University – Africa,
P. O. Box 14634 – 00800, Nairobi, Kenya
Email: jobs@usiu.ac.ke 
Web: www.usiu.ac.ke 


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