Summary
Date Posted: Tuesday, September 21, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Head of Information & Systems Management Unit

Organizational Setting

This position is located in Nairobi, Kenya with missions to Somalia as required
Reporting Lines

Under the overall supervision of the FAO Representative in Somalia, direct supervision of the Head of Strategy and Resource Mobilization and under guidance from CIO Division
Technical Focus

The consultant will lead and manage the team in developing, designing and maintaining the main FAO Somalia software systems.
She/he will work in close coordination with all Heads of Unit in Programme and Operations as well as with Compliance, IT, Communications, FSNAU, SWALIM and other relevant units.

Tasks and responsibilities
Core Information and Knowledge Management Functions
• Guide the FAO Somalia Management Information System development and maintenance
• Lead the development of the Beneficiary Information Management System’ (BIMS) front end
• Contribute to defining the implementation workflow of cash-based interventions to ensure a timely and tailored development of the beneficiary ecosystem in all its components, in close consultation with FAO Somalia Head of Programme and Head of Emergency
• Work with the Information Management Analyst to regularly collect and share implementation data to maximize the exchange of information within FAO Somalia and contribute to programme planning, implementation and reporting.
• Compile, analyse and disseminate FAO information products for internal and external audiences (e.g. IM dashboard, reports, briefs, charts, infographics, response highlights, advocacy materials), in collaboration with the communication officer and wider Strategy and Resource Mobilization Unit.
• Work with the IM Analyst and the Data Visualization Expert to transform key data into user-friendly tables to share with all units.
• Monitor and ensure corporate FAO (FAO main webpage and FAO emergencies page) and Inter-Agency platforms (i.e. Reliefweb)
• Reflect accurate information, and contribute dynamic content in close collaboration with the Communication Officer.
• Oversee the compilation and production of monthly 3Ws reports for the Food Security Cluster
• Oversee the compilation and production of monthly 5Ws reports for the Protection Cluster
• Represent FAO at the Information Management Working Group (co-hosted by OCHA and REACH), and collaborate with counterparts in other partner agencies to improve the consistency and timeliness of information disseminated
• Keep abreast of best practices in IM area at internal and inter-agency level
• Respond to various inquiries and information and data requests internally and externally
• Coordinate efforts to make data available and accessible in a self-service model through various systems; FMT, Dashboard and Middleware
• Lead and coordinate automation of data and information flow from disparate sources to Dashboards, 3Ws, 5Ws and other reports in FMT and Middleware
• Develop a digital innovation strategy and follow through to ensure implementation. Coordinate with management so that the strategy leads to improved performance of IM unit in terms of automation of processes and innovation
• Coordinate development, review and updating of various Standard Operating Procedures (SOPs) for example on data protection, e-voucher workflow and mobile money workflow
Core Information Systems Functions

• Coordinate and lead the design, development and maintenance of the main FAO Somalia software systems:
Beneficiaries MIS ecosystem: main application and database (FMT), beneficiaries verification and entitlement distribution mobile application (BiMo), beneficiaries registration mobile application (ODK-Biometrics and KOBO-Biometrics), beneficiaries registration and verification laptop based system (BITS NGO)
 Fleet management system
 Bulk SMS sender and data collection portal (FRISC)
 Weather information monitoring (DIGNIN)
 FAO Somalia contacts system
 Compliance Complaints and Feedback System (CoCO)
 Third Party Monitoring tool (TiMO)
 Human Resources module (HR module)
 Financial Management Module (FMM)
 Middleware
• Continue the design and development of the systems and innovations already defined, mainly: Beneficiaries Information Management System (BIMS), AAP application - including two way SMS feedback mechanism and Interactive voice response (IVR), facial recognition integration in the database, BiMo and ODK, 10 fingerprints scanner integration, implementation dashboards, API integration with the corporate systems GRMS and/or IMIS, pilot of WFP Scope.
• Coordinate and lead design, development, testing and deployment of additional beneficiary biometric registration and verification modalities like voice recognition
• Represent FAO Somalia in engagements and discussions with other FAO officers and headquarters regarding development and adoption of new systems, technologies and tools, for example GRMS API
• Lead research into and review of systems and applications for automation of work processes in FAO Somalia, for example UNPP (UN Partnership Portal) or IPQ (Implementing Partner Prequalification Module) for automation of implementing partners’ pre-qualification process. Recommend and follow-up adoption of such technologies to relevant FAO offices
• In collaboration with other staff; develop, review and update important presentations to both internal and external stakeholders like donors and partners
• Lead and coordinate the Digital Villages initiative and other projects that have a digital or technological bearing. Ensure that FAO Somalia is a front runner in similar activities that position the office well for selection now and in future to implement new digital innovation initiatives
• Coordinate the setup and remote management of implementing partners devices (laptops, tablets, smartphones and fingerprint scanners) for beneficiary registration and verification
• Research & Development of software and hardware innovative solutions, such as iris scan and facial recognition
• the participation of IM staff in training implementing partners on the use of beneficiaries MIS ecosystem (i.e. during beneficiary registration and verification)
• Ensuring that all software development is in alignment with FAO Software Development standards as well as industry best practices
• Advocate for and facilitate the use of data standards and common platforms by Programme, Operations and Finance Unit staff.
• Conduct continuous knowledge gap analysis in IM ensuring lessons learned in the use of the systems are incorporated into guidance and eventual training material.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum Requirements

• University degree in Political Science, Economics, Statistics, Information Management or Journalism, Business Management, Social Sciences or other relevant field.
• Five to seven years or more of postgraduate professional experience in a relevant field of work, with a background and interest in international humanitarian development
• Working knowledge of English and limited knowledge (level B) of another FAO language: Arabic, Chinese, French, Russian, Spanish
FAO Core Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement
Technical/Functional Skills

• Basic knowledge of FAO organizational policy and procedures related to programme, IM and emergency procedures
• Demonstrated written and oral communication skills and experience in data processing, analysis and report writing for senior management, preferably in FAO environment
• Demonstrated leadership and managerial experience with multi-cultural teams
• CISSP certificate or equivalent
• Strong understanding of the humanitarian architecture. Strong analytical skills with the ability to analyse and interpret information and draw out the key messages
• Project management experience related to development and/or maintenance of Management Information Systems
• Relevant professional experience preferably in programme, analysis, reporting in humanitarian work
• Strong oral and written communication skills, able to clearly articulate insights to stakeholders in FAO
• UNDSS Information Security Awareness – Advanced;
• Certified in Data Protection (CDP) or equivalent;

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency

ADDITIONAL INFORMATION
• FAO does not charge any fee at any stage of the recruitment process (application, interview, processing)
• Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/
• For more information, visit the FAO employment website

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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Job application procedure
To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Incomplete applications will not be considered. Only applications received through the recruitment portal will be considered.
We encourage applicants to submit the application well before the deadline
If you need help please contact: Careers@fao.org 

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