Summary
Date Posted: Monday, November 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Title: Head of ICT
Department: ICT
Reports To: Chief Executive Officer (CEO)
Supervises:
• ICT Security Officer-System Admin
• ICT Officer -System & Database Administrator
• Networking and System Support Officer

Purpose Of The Job
To plan and lead the strategic and operational management of ICT and Information system services, meeting the current and future needs of the Sacco whilst ensuring the service provision is cost effective, reliable and customer focused. This entails ensuring ongoing provision, development and maintenance of the Sacco’s core network infrastructure, business systems and telephony and proactively engaging with external agencies, partners, suppliers, and customers to further the profile of the Company. The incumbent jobholder is also involved in effectively contributing to the overall management and policy framework of Sacco in support of corporate objectives.

Key Responsibilities/Accountabilities
Strategic Planning
• Creates a vision for ICT within the organization, communicates it to employees and leads and motivate the team to achieve the vision.
• Develops an ICT strategy which identifies the future direction of the use of technology within the organization and management and operation of the IT system to drive efficiencies.
• Research options for future ICT development.
• Provides advice to Senior Management Team and the Board on the application and use of ICT to provide excellent services working closely with the senior management team to overcome business challenges with the use of technology.
• Identifies solutions and opportunities to improve organizational performance.
• Effectively and efficiently project manage the development and implementation of the Company’s ICT strategy and provide support for wider corporate strategies such as digital inclusion.

ICT Operations
Drives efficiency through the use of technology
• Manages Sacco ICT infrastructure.
• Supports users on ICT matters.
• Maintains the on-going provision and continued improvement of day-to-day operational technology, systems and telecommunications services ensuring that the service is efficient, reliable, and cost effective.
• Proactively identifies risks and ensure that any that are ICT related or that will impact on the ICT service provision are effectively managed and appropriate actions are taken to protect the Sacco’s operations by providing a suitable internally controlled environment, including disaster recovery and business continuity
Project Management
• Be a champion of change, optimizing current IT solutions whilst promoting innovative solutions to operational challenges
• Applies a structured methodology and lead change management activities. Prepare and implement project plans to achieve the desired outcomes.
• Controls and manages the project resources and budget.
Supplier management
• Monitoring of contracts for ICT services provided by third parties ensuring effective service delivery.
• Manages the relationships with contractors and suppliers
Leadership and Management
• Is the senior technical manager and contributes to the development, implementation and review of the Sacco’s corporate strategies, annual project plans, policies, and procedures
• Develops and maintains positive relationships with key partners and stakeholders.
• Provides clear, succinct, and cogent reports to required deadlines for the Board, Committees, the Chief Executive, Management Teams, and key stakeholders as required.
Budget
• Manages the IT budgets achieving Value for Money.
• Prepares department budget for review and approval by the CEO.
• Authorizes the Department’s expenditure
Data protection
• Ensures compliance with the ICT Policy and Procedure manual and any other relevant legislation on data security and integrity
• Safeguards society’s information and data.
Customer Service
• Maintains and develops good working relationships with both internal and external customers providing excellence in service delivery
• Evaluates customer’s requirements, prepares, and presents proposals, designs and delivers solutions to meet customer’s objectives.
• Develops and maintains an ICT service which is driven by the needs of the company and is customer focused”.
Business Continuity Plan and Disaster Management
• Develops and implements the departmental (ICT) Business Continuity Plan in line with the organization BCP.

Other responsibilities
• Performs any other responsibilities as may be assigned from time to time.

Qualifications, Knowledge and Skills Required
• Bachelor’s Degree in ICT, computer science, and/or another related field.
• A Master’s degree in ICT or related field will be an added advantage.
• Minimum 8 years of working experience and at least 5 years in a similar role in terms of scale and complexity, in a financial institution: Banks, microfinance, or Sacco institution.
• ITIL foundation level certification
• MCSA /MCSE/ CCNA certification
• Project management certification
• Knowledge and experience in Windows 2012/2019 SQL server
• Knowledge and experience in Windows Server 2012/2019
• Oracle / Microsoft Dynamics CRM and ERP Applications proven experience.
• Knowledge of the Sacco products, services, policies and systems, to enable appreciation of the impact of the role.
• Membership with ICT Professional Body e.g. Computer Society of Kenya, ISACA, PMI

Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Job application procedure
All applications and other relevant supporting documents must be submitted in soft copy only through the email address hr@unsacco.org  to reach us on or before 1st December 2022 latest 5.00pm (East Africa Time).
UN DT SACCO Ltd is an equal opportunity employer committed to diversity and gender equality.
Please note that only shortlisted candidates will be contacted. Any form of canvassing will lead to automatic disqualification.

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