Vacancy title:
Head of Commercial Services

Jobs at:
PKF

Deadline of this Job:
26th October 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 12th October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

Head of Commercial Services
Our client, a fast growing company in Western Kenya whose main mandate is to provide water and sewerage services in commercial terms, wishes to invite applications from talented, open-minded, self-driven and result oriented professionals to fill the position of Head of Commercial Sen/ices.

Job Purpose
Reporting to the Managing Director, the Head of Commercial Services will have the mandate of ensuring that the strategy for service delivery, revenue generation and collections is put in place and effectively implemented. He/she will be responsible for effective billing and delivery of services to clients and oversee all debt management activities so as to ensure timely collection of monies due and minimise risk/exposure to the Company.

Key Duties and Responsibilities

•  Wood Foundation Africa (TWFA) Develop long-term business strategies ancl operating plans for the department in line with longer term goals and priorities;
  
•  Ensure provision of timely ancl high quality client services:
  
•  Develop and implement systems for positive customer relations management;
  
•  Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to revenue generation;
•  Promote new ideas and business solutions that result in extended service to the existing and new clients;
  
•  Ensure the provision of comprehensive commercial information systems;
  
•  Ensure timely, complete and accurate reading and billing of sen/ices ancl subsequent collection;
  
•  Carry out customer surveys and propose improvements arising from feedback received;
  
•  Develop departmental policies, procedures, action plans and budgets in line with overall company mission and objectives;
  
•  Manage, lead and develop staff; and
  
•  Prepare relevant reports as required.
  

Person Specifications

•  A Master's Degree in Business Administration;
  
•  A Bachelors Degree in a business related field;
  
•  Must be a member oi a professional marketing body;
  
•  8 years of experience with at least 8 years‘ experience at senior management level;
  
•  Customer sen/ice skills;
  
•  Good business acumen; and
  
•  Coaching and mentorship skills.
  

The contract is 3 years renewable based on performance.