Summary
Date Posted: Monday, November 30, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Sky-Swift is a modern agency that provides destinations and vacations with a touch of class. .

DUTIES AND RESPONSIBILITIES:
• Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
• Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
• Develop company systems for customer interaction and voice response and control the implementation process.
• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
• Summarize, collect and analyze call center trends and data for regular performance reports.
• Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
• Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

Job Skills: Not Specified

Job requirements
• Bachelor’s Degree
• 5+ years of managerial experience
• Customer service experience preferred
• Motivated self-starter
• Excellent verbal communication skills
• 3+ years of call center experience preferred

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
Send your application to hr@sky-swift.com 
NB: your subject is the position you have applied for.

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