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Guest Services Supervisor job at icipe - African Insect Science for Food and Health
ICIPE
Website :
714 Days Ago
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Vacancy title:
Guest Services Supervisor

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Management ]

Jobs at:

icipe - African Insect Science for Food and Health

Deadline of this Job:
Tuesday, May 09 2023 

Duty Station:
Within Kenya , Nairobi, East Africa

Summary
Date Posted:Tuesday, May 09 2023, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about icipe - African Insect Science for Food and Health
icipe - African Insect Science for Food and Health jobs in Kenya

JOB DETAILS:
Overall Purpose of the Job
The main job responsibility for the Guest Services Supervisor (GSS) is to supervise supporting staff and direct their daily duties. The GSS is the Principal Assistant and supports the Guest Centre Manager to ensure operations are carried out in an appropriate, cost-effective way. In meeting her/his objectives, the GSS manages periodic schedule of duties that include, housekeeping, hospitality, catering, events planning & support, gardening, and maintenance.

Specific Duties
Operations
1. Day-to-day operations of the Guest Centre by overseeing food and beverage staff, front desk staff, housekeeping, events, and other functions within the Guest Centre.
2. Attending to guests' personal requests and resolving issues that guests may have during their stay at the Guest Centre.
3. Handling customer services at the cafeteria.
4. Taking of event bookings, planning & coordination of actual events, performing post event evaluation and billing.
5. Ensuring that accommodation bookings are kept up to date in the reservation system and providing timely expected arrivals and departures list to facilitate planning by the various functions.
6. Update the Guest Centre Management System with valid data, produce system generated reports and perform food & beverage stock reconciliation.

Finance
1. Provide input in the preparation of monthly/quarterly reports for the Guest Centre.
2. In conjunction with the Guest Centre Manager, monitor Guest Centre performance indicators and take corrective action when necessary.
3. Ensure that all Guest Centre services are delivered efficiently and effectively.

Staff Training & Development
1. Prepare training schedules and conduct regular staff training sessions.
2. Keep a record of training activities conducted and make follow-ups as required.
3. Plan for food hygiene medical testing for all food handlers and maintain a record of the validity of Food Handlers Certificates.

Others
1. Support Guest Centre at Mbita and occasionally relocate and run its operations on site.
2. Participate in the interviewing and hiring of new Guest Centre employees.
3. Assist the Guest Centre Manager in the development of and monitoring of annual budgets.
4. Perform other duties as may be assigned by the Guest Centre Manager.

Requirements/Qualifications
1. Higher National Diploma in Hospitality in a related course or a Diploma with extensive practical experience.
2. Proven experience in a supervisory role in a hotel, restaurant, or other hospitality establishment.
3. Knowledge of a hotel property management software (PMS).
4. Familiarity with basic financial and budgeting procedures.
5. Minimum of 5 years' experience in a supervisory role.
6. Exposure to the multifaceted services of the hospitality industry.

Other Desirable Attributes
1. Excellent customer service skills.
2. Outstanding supervisory abilities.
3. Excellent communication and interpersonal skills.
4. Up to date with trends and best practices in the hospitality industry.
5. Problem-solving and decision-making skills


Education Requirement:No Requirements

Job Experience:No Requirements

Work Hours: 8

Job application procedure
 Interested and qualified? Go to icipe - African Insect Science for Food and Health on recruit.icipe.org to apply 

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Hospitality/ Chef/ Cook jobs in Kenya
Job Type: Full-time
Deadline of this Job: May 9, 2023
Duty Station: Nairobi
Posted: 26-04-2023
No of Jobs: 1
Start Publishing: 26-04-2023
Stop Publishing (Put date of 2030): 21-04-2055
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc203μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`359μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid149μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid166μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatkenyanjobs.com/jobs/job-detail/job-Guest-Services-Supervisor-job-at-icipe-African-Insect-Science-for-Food-and-Health-94648'95μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 170μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"356μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.12ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin124μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin87μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`149μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'103μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'229μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 301187μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?115μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?113μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy