Vacancy title:
General Operations Manager

Jobs at:
The Postal Corporation of Kenya

Deadline of this Job:
20th July 2018.

Duty Station:
Kenya

JOB DETAILS:
The Postal Corporation of Kenya (PCK) is a key public communication and financial services provider charged with specific statutory functions that are geared towards rapid social and economic development of our country. To enable PCK discharge its functions, it has put in place a strategic business plan to ensure efficient delivery of services and improvement of corporate image. Effective identification and deployment of the human capital is key to the success of our corporate goals and objectives. In this regard the following positions in headquarters are hereby advertised.
PCK has continuously strived to support business to increase productivity by providing human resource as and when required. One of the ways in which this is achieved is through competitive filling of vacant positions as per the scheme of service. This ensures that the right staffs with the right skills, competencies and attitude are selected to fill those vacancies. It also gives opportunity to all staff to compete for the positions.

GENERAL MANAGER/OPERATIONS. – GRADE MG2 (a)
Responsibilities for the General Operations Manager Job

• Provide powerful leadership in the effective delivery of PCK business
  
• Developing and implementing customer service delivery in liaison with business unit in the strategy and business development functions
  
• Providing high quality service to PCK customer in accordance with the agreed UPU standards
• Effective maintenance of the postal service infrastructure, including equipment facilities and transport fleet
  
• Continually review infrastructure assets, taking into account technological development in the postal industry worldwide
  
• Coaching front line staff and monitoring the integration of productivity and quality standards in customer service delivery processes
  
• Ensure that the corporation generates revenue and control expenditure Coordinates maintenance of PCK fleet to optimum utilization
  
• Coordinate purchase of new fleet Coordinate Air and Sea mail transport system
  
• Facilitates growth in service delivery taking into account Universal Service Obligations (USO) of the
• Universal Postal Union and related infrastructure
  
• Ensure that issues raised by customers are addresses promptly to the satisfaction of the customer
  
• Monitor that regions met set targets on revenue
  
• Plan, monitor and evaluate performance of staff against set targets and objectives and implementing developments actions plans aimed at building the capacity of individuals and multi-disciplinary teams.
  
• Ensure effective implementation of the relevant ISO processes and procedures
  
• Undertaking any other duties assigned to by the Postmaster General.

General Operations Manager Job Requirements

• Bachelor’s degree in any business related discipline
  
• Master’s degree in any business related discipline will be an added advantage. (iii) Must have done postal management course
  
• Advanced-Level Proficiency in Managerial Skills
  (Planning, Organizing, Controlling, Directing, Coordinating)
  
• 15 years of relevant experience, 5 of them in manager position.
  
• Membership of any recognized professional body Proficiency in computer applications;
  
• Certificate of Good Conduct;
  
• Shown merit and ability as reflected in work performance and results

Job application procedure
Interested candidates who meet the minimum qualifications should submit their applications and up-to-date Curriculum Vitae and attach relevant copies of certificates and testimonials to the
Postmaster General P.O. Box 34567 Nairobi – 00100 Nairobi to reach him not later than 20th July 2018