Summary
Date Posted: Tuesday, April 21, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
The General Manager is responsible for the successful leadership and management of the Restaurants, Shops, Wellness Clubs, online shop, the sourcing .

Job Responsibilities;
Vision and Leadership
• Inspire and motivate all the staff to engage with and deliver on the Company's brand strategy especially the mission ,vision and core values
• Develop, communicate and assess priorities in light of a rapidly changing external landscape that affect the organization
• Strengthen and protect the company's brand, its reputation and credibility, seeking long term benefits to the company's customers
• Identify and engage key stakeholders (including organic players, government, investors, corporates, business leaders and global NGOs) and foster partnerships to pursue the company's mission and related objectives.
• Enhance the company's profile by speaking publicly at relevant events and generally act as the company's spokesperson
• Participate with the Board of Directors in developing a vision and strategic plan to guide the organization
• Act as a professional advisor to the Board of Director on all aspects of the organization's activities
• Foster effective team work between the Board and the General Manager and between the General Manager and the rest of the staff
• In addition to the Chair of the Board, act as a spokesperson for the organization
• Conduct official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate
Governance
• Cultivate a strong and transparent working relationship with the Board of Directors, staff and stakeholders to support their respective important governance roles
• Report to Board of Directors on a quarterly basis, the organizations performance against the company's strategic objectives, annual work plans and budgets.
• In liaison with Finance Manager, ensure preparation and regular review of annual budgets.
Operational Planning and Management.
• Support service delivery as chief organizational ambassador
• Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization
• Ensure that the operation of the organization meets the expectations of the Customers, Board of Directors and Shareholders
• Oversee the efficient and effective day-to-day operations of the organization
• Draft policies for the approval of the Board and prepare procedures to implement the organizational policies; review existing policies on an annual basis and recommend changes to the Board as may be appropriate
• Ensure that personnel and customer files are securely stored and privacy/confidentiality is maintained
• Provide support to the Board by preparing meeting agenda and supporting materials.
• Ensure excellence, rigorous evaluation, and consistent quality on all service deliveries.
• Define organizational work plans and priorities in order to effectively achieve the company's mission and vision
• Engage, develop and empower staff in order to enable high performing teams and individual learning.
• Ensure that staff, processes ,systems and other resources are aligned to deliver high impact outcomes and operational efficiencies
• Oversee the planning, implementation and evaluation of the organization's products and services
• Ensure that the products and services offered by the organization contribute to the organization's mission and reflect the priorities of the Board of Directors
Human Resources Planning and Management
• Determine staffing requirements for organizational management and service delivery.
• Oversee the implementation of the human resources policies, procedures and practices including the development of job descriptions for all staff
• Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
• Recruit, interview and select staff that have the right technical and personal abilities to help further the organization's mission
• Ensure that all staff receive induction and orientation to the organization and that appropriate training is provided before being assigned any duties
• Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
• Coach and mentor staff as appropriate to improve performance, ensure continuous training and personal development

Job Skills: Not Specified

Job Specifications
• Holds a Master degree in a management related field.
• Proficiency in the use of Microsoft Office suite
• At least seven years of progressive management experience
• Experience with hospitality service provision and developing revenue-generating activities.

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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