Summary
Date Posted: Friday, January 20, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

CySuites is looking for an hardworking and passionate individual to work as a Front office and acommodation supervisor handling supervisory roles in front office,accomodation ,laundry and general maintenance of the serviced apartment hotel

RESPONSIBILITIES
• Welcoming and motivating guests, handle complains and ensure customer satisfaction and loyalty
• Participate in recruitment, training, management and motivating the team in order to provide a high standard of service for customers.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Prepare monthly and daily revenue report and circulate to all HOD's.
• Prepare room revenue and occupancy forecast
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
• Ensures that guest documentation and information is available and up-to-date.
• Manage and supervise outsourced housekeeping staff, laundry, front office and maintenance teams
• Manage stocks and inventories and order supplies according to the budget
• Ensure that apartments and public areas are kept clean and free from hazards.
• Ensure maintenance and repairs of rooms is done on time and any guest complain on maintenance is fixed on time
• Up selling, Room Revenue management and ensuring that the pricing policy and internal audit procedures are duly applied
• Any other duties as shall be assigned from time to time

REQUIREMENTS
• A degree, diploma in Hospitality related field
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Passion in hospitality industry and willingness to pursue a career in hotel management
• Covid-19 vaccination certificate
• At least 3 years' experience in a busy hotel or hospitality sector
• A person of high integrity and high moral standards

Work Hours: 8

Experience in Months: 36

Level of Education: Postgraduate Degree

Job application procedure

Interested and qualified? Go to Cytonn Investments on careers.cytonn.com to apply

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