Vacancy title:
Front Office Manager
Jobs at:
MERCUREDeadline of this Job:
30 September 2022
Summary
Date Posted: Wednesday, September 14, 2022 , Base Salary: Not Disclosed
JOB DETAILS:
Overview
Mercure Nairobi upperhill is looking for an inspiring and engaging individual to show great leadership and interpersonal strengths in order to maximize the Front Office Operations, and ensure an exceptional guest journey.
What’s In It For You
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet
• Career development opportunities with national and international promotion opportunities
What You Will Be Doing
• Lead and manage all aspects of the Front Desk department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in revenue management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Actively participate in hiring, training, coaching, development, and overall leadership of the front desk employees.
• Maintain and improve the quality of the guest experience.
• Communicate with all departments and build strong working relationships
• Assist with all front desk tasks and duties.
• Flexible shifts will include mornings, evenings, and weekends.
• Miscellaneous administrative tasks
• Other duties as assigned
Your Experience And Skills Include
• Previous leadership experience required
• Previous hotel experience required
• Excellent interpersonal and communication skills
• Proven ability to resolve guest concerns
• Proficient in general computer knowledge, Microsoft Office, and Opera.
• Excellent communication and organizational skills
• Proven ability to lead a team
• Highly responsible, reliable and organized
• Ability to work well under pressure in a fast paced environment
• Your team and working environment:
• Energetic and proactive.
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Education Requirement: No Requirements
Job Experience: No Requirements
Work Hours: 8
Job application procedure
Click here to Apply
All Jobs
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.