Front Office Manager - Franchise job at Hilton Worldwide
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757 Days Ago
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Vacancy title:
Front Office Manager - Franchise

[ Type: FULL TIME , Industry: Hospitality, and Tourism , Category: Admin & Office ]

Jobs at:

Hilton Worldwide

Deadline of this Job:
20 October 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Friday, October 07, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

Work Experience
What are we looking for?

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Work Hours: 8


Experience in Months: 36

Level of Education:
Postgraduate Degree

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Administrative jobs in Kenya
Job Type: Full-time
Deadline of this Job: 20 October 2022
Duty Station: Nairobi
Posted: 07-10-2022
No of Jobs: 1
Start Publishing: 07-10-2022
Stop Publishing (Put date of 2030): 07-10-2065
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