Summary
Date Posted: Thursday, August 05, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Profile
Responsible for providing the front office services and clerical duties at Board’s main reception.

Reporting Relationship This role reports to Administrative Officer
Supervises
None

Job Specification
• Managing front office including ambience, tidiness, and promotional materials display
• Receiving and attending to guests and direct enquiries and guests to relevant officers
• Handling incoming and outgoing calls and directing them as necessary
• Receiving hand delivered mails and dispatching the same to registry
• Replenishing reception reading materials
• Reporting on faulty telephone lines
• Providing information and answering phone enquiries
• Answering calls, routing them to respective person and/or take messages
• Organizing reading material e.g., newspapers, magazines, journals
• Maintaining a proper telephone billing record
• Making outgoing calls
• Handling customer queries
• Responsible for physical assets assigned by the Board
• Making decisions using standard operating procedures

Person Specification
• Bachelor’s Degree in Social Science/ Office management / Business Management or equivalent qualification from a recognized institution

OR
• Diploma in Social Science / Office management / Business Management from the Kenya National Examinations Council; or equivalent qualification from a recognized institution;
• At least two (2) years’ relevant work experience
• Proficiency in Computer Applications; and
• Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills
• Communication;
• Working with people;
• Time management;
• Drive for results;
• Commitment to continuous learning; and
• Technological awareness.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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Job application procedure
All applications must be accompanied by a copy of the National Identity Card, detailed Curriculum Vitae and copies of all relevant academic and professional certificates and should be addressed to:
The Chief Executive Officer,
Water Services Regulatory Board,
P.O. Box 41621- 00100,
NAIROBI
So as to be received not later than 23.59 hours on 24th August 2021. Due to the threat caused by COVID –19, the applications should be submitted only through electronic means. They should be sent via email to recruitments@wasreb.go.ke with only ‘Position Applied For’ as the subject line.


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