Vacancy title:
Front Desk Officer

Jobs at:
Cars Online Marketplace

Deadline of this Job:
19th September 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 13th September 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

We offer a trusted, reliable and cost-effective online marketplace for the widest range of quality vehicles.
We do not sell cars directly but, offer a state-of-the-art advertising medium for users to buy and sell their cars, vans, bikes, trucks and other vehicles.
For car dealers, importers and individual sellers we provide a huge reach of serious buyers.
We host a dedicated community of people who love cars, while still supporting even the first-time buyer in their purchasing decision.

JOB DETAILS:

Job Title: Front Desk Officer
Job Brief: The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities:

•  Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  
•  Greet and welcome guests
•  Answer questions and address complaints
  
•  Answer all incoming calls and redirect them or keep messages
  
•  Receive letters, packages etc. and distribute them
  
•  Prepare outgoing mail by drafting correspondence, securing parcels etc.
  
•  Check, sort and forward emails
  
•  Monitor office supplies and place orders when necessary
  
•  Keep updated records and files
  
•  Monitor office expenses and costs
  
•  Take up other duties as assigned (travel arrangements, schedules etc.)
  

Requirements:

•  Proven experience as front desk representative, agent or relevant position
  
•  Familiarity with office machines (e.g. fax, printer etc.)
  
•  Knowledge of office management and basic bookkeeping
  
•  Proficient in English (oral and written)
  
•  Excellent knowledge of MS Office (especially Excel and Word)
  
•  Strong communication and people skills
  
•  Good organizational and multi-tasking abilities
  
•  Problem-solving skills
  
•  Customer service orientation
  
•  High School diploma; additional qualifications will be a plus