Summary
Date Posted: Tuesday, January 21, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through collaboration with partners abroad and in the US. Primary Purpose This position is responsible for overseeing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa. This includes managing workflow within the Pre-screening and Adjudications teams and collaborating with other program departments. This position ensures that RSC Africa processing priorities and targets are met and that standard operating procedures are strictly followed. Supervision: This position supervises Senior Caseworkers and Caseworkers. .

  Essential Duties
Compliance
• Ensures all refugee case processing functions within the Field Processing Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
• Ensures development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa and specifically ensures their designated SOP is up to date and adhered to.
• Demonstrates ability to conduct field processing activities including pre-screening, AOR screening, visa interviews and adjudications functions.
• Conducts job function observations of field processing staff to ensure compliance is met and identify any areas of improvement or training needs.
• Identifies and assists with regular process reviews to compare requirements vs. current processing and outputs.
• Travels to field locations to monitor processing, conduct performance evaluations and meet with partners and vendors.
Data Management and Analysis
• Ensures RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
• Closely monitor the movement of cases through the Pre-USCIS pipeline, ensuring cases are being processed and presented according to USRAP priorities.
• Acts as the point person for staff inquiries relating to processing a case.
• Develops reports and quality control checks that ensure accuracy and efficiency as well as their use.
• Establishes effective communication systems regarding data and ensures reports are accurate and efficient.
• Assists with annual plan and strategic planning goals as communicated by the Field Processing Coordinator.

Knowledge/Skills:
• Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
• Strong verbal and written English language skills.
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access.
• Excellent organizational and time management skills.
• Meticulous attention to detail..

  Qualifications
• Bachelor’s degree in a related field is required.
• Significant work experience in a related field will be considered in the place of education requirements. Master’s Degree is preferred.

Job Education Requirements: Not Specified

Job Experience Requirements:
• Five (5) years USRAP experience is desirable.
• One (1) year supervisory experience is required..

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