Summary
Date Posted: Tuesday, July 09, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Headquartered in European Union, Mogo Finance operates in 17 countries globally. We offer car purchase and logbook loans with the most customer-centric borrowing process. We have recently opened our business in Nairobi (Kilimani area) and are looking for talented and motivated individuals to join our growing team. .

  Job Responsibilities:
• Ensure all work queues are acted upon.
• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
• Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with sterling credit policies.
• Achieve the monthly collection targets.
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
• Perform field visits and submit reports/action plans to recover debt.
• Work closely with the units on their bad debt portfolio
Other duties include:
• Conduct field visit assessment before visiting the market areas.
• Manage relationships with local authorities and Security Officers
• Plan and organize field collection drives across all branches.

  Job Skills:
Customer Handling
• Sales and Business Development
• Enforcement of contract and repayment obligations
Administrative Support
• General support to all tasks
Communications
• Small Branch Operations
• Information Collection
Personal Attributes
• Integrity and ability to work in consumer finance
• High Motivation
• Self-starter-functional problem solver
• Process discipline

Job Qualifications: Not Specified
Job Education Requirements: Not Specified

Job Experience Requirements:
• Must be an ex -police retired on merit
• 2 years’ work experience in debt collection
• Must be very conversant with the microfinance, bank or any financial industry
• A good level of general education- Diploma or degree
• Computer literacy
• Relevant diploma or degree in a related field

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Job application procedure
Qualifying candidates should send their CVs to tomas.sudnius@mogofinance.com 

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